Haris Delic
Regulatory Compliance Specialist
Buffalo Grove,IL
Overview
5
5
years of professional experience
Work History
Regulatory Compliance Specialist
Accreditation Association for Ambulatory Health Care (AAAHC)
Deerfield, IL
07.2023 - Current
- Efficiently deliver standard monthly reports as required by Federal and State agreements, i.e., California, New York, CMS. Ensuring 100% timely and accurate submissions.
- Serve as the primary contact for AAAHC Medicare Deemed Status inquiries, providing guidance to staff, surveyors, and clients to ensure compliance and resolve complex issues.
- Streamline process audits and the development of forms, flowcharts, and process designs leading to operational performance and for refinement of system design.
- Provided critical support for the successful rollout of a new accreditation management system, 1095 Engage, which launched in April 2024. Played a key role in system testing, client/surveyor training, and data migration.
Account Representative II
Accreditation Association for Ambulatory Health Care (AAAHC)
Deerfield, IL
04.2023 - 07.2023
- Conducted detailed analyses of 5-10 surveyor reports monthly, ensuring accuracy, completeness, and consistency in evaluations, which contributed to the integrity of the accreditation process.
- Staff liaison for two AAAHC governance committees. Arranged meeting schedules, prepared all materials for monthly meetings, constructed meeting minutes, and served as a resource for committee members.
- Cultivated strong client relationships through effective communication and prompt issue resolution, resulting in enhanced client loyalty and contributing to an expanded 10% client base.
Account Representative I
Accreditation Association for Ambulatory Health Care (AAAHC)
Deerfield, IL
07.2022 - 04.2023
- Ensured deliverables for the following federal government contracts were met: Health Resources and Services Administration (HRSA), U.S. Coast Guard, Federal Bureau of Prisons, U.S. Air Force, and Centers for Medicare & Medicaid Services (CMS).
- Analyzed 20-25 incoming client applications monthly for completeness to ensure accurate scoping and surveyor assignment, follow-up with clients on clarification, and request for additional application information.
Patient Access Specialist I
Rush University Medical Center
Chicago, IL
12.2020 - 07.2022
- Successfully handled 100+ clinical and non-clinical calls daily for four departments: Rheumatology, Podiatry, Allergy, Physical Medicine & Rehab - ensuring prompt and accurate service delivery.
- Prioritized and executed accurate patient scheduling within established guidelines, expertly managing messages with standardized templates and routing clinical inquiries to the appropriate RN, clinical, or administrative channels, all while maintaining clean patient registrations.
Education
Master of Public Health - Policy and Management
Loyola University Chicago
Bachelor of Science - Healthcare Administration
Loyola University Chicago
Skills
- Microsoft Office (Excel, PowerPoint)
- Client Relationship Management
- Highly Innovative
- Project Management Leadership
- Time Management
- Customer Service
- Communication
- Problem Solving
- Critical Thinking
- Flexibility
- Data Analysis
- Team-orientated
- Regulatory Compliance
- Decision Making
- Multitasking
- Risk Management
- Auditing
Timeline
Regulatory Compliance Specialist
Accreditation Association for Ambulatory Health Care (AAAHC)
07.2023 - Current
Account Representative II
Accreditation Association for Ambulatory Health Care (AAAHC)
04.2023 - 07.2023
Account Representative I
Accreditation Association for Ambulatory Health Care (AAAHC)
07.2022 - 04.2023
Patient Access Specialist I
Rush University Medical Center
12.2020 - 07.2022
Master of Public Health - Policy and Management
Loyola University Chicago
Bachelor of Science - Healthcare Administration
Loyola University Chicago