Kayla Flowers
Houston,TX
Summary
Kayla Flowers is charismatic, enthusiastic, confident, and self driven go-getter. Always ready to learn new skills and ready to provide solutions to solve any challenges. I am a natural born leader, have held chair positions for 2 colleges organizations, a team lead and manager to 3 very different and successful unique teams thus far throughout my professional career.. Working efficiently and quickly is a skill I possess. I aim to be the humble leader, discovering peoples strengths to enhance and help others grow and attain their own goals, whether it be professional or personal. I pride myself on being dependable, knowledgeable and an individual with high integrity. No matter the path, my goals are big and forward focus.
Overview
9
9
years of professional experience
Work History
Assistant Manager of Operations
Shift Technologies LLC
Houston, United States
09.2021 - Current
- Promoted 3 times in a year span, starting as a field ambassador to a customer advisor salesman on to my final position as a Assistant manager of operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of day to day operations.
- Coached salesmen in appointment specifications, everyday operations, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Leading hands on team work environment.
- Maintained positive customer relationships by responding quickly to customer inquiries, questions, concerns and request.
- Responded to customer concerns, working with company and Operation leaders to significantly raise customer ratings and create unforgettable experiences.
- Provided monthly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day numbers and sales. (Car Sales F&I products)
- Approved regular payroll submissions for employees.
- Met and surpassed field operations targets regularly through employee engagement and forward-thinking planning and one on one training.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on building each team member in developement and management.
Server/Bartender
Maggiano's Little Italy
Houston, TX
11.2020 - 08.2021
- Executed excellent customer experiences and customer service.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Awarded top Sales trainer for new hires
Fine Jewelry Lead Consultant
Zales The Diamond Store
Houston, TX
11.2018 - 07.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Completed store opening and closing procedures as per company guidelines.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Fine Jewelry Sales Associate
Macys Inc
Houston, TX
09.2015 - 12.2018
- Daily & Nightly Counts (Fine Jewelry)
- Opening & Closing of Department
- Technology and Computer Operator
- Regular Training on Brands and Sales Development
- Promoted to Tech Watch Specialist as of December 16'
- Built relationships with customers to increase likelihood of repeat business.
Technology Specialist
Fossil Brands
Houston, Texas
12.2016 - 11.2018
- #1 Salesman in twice in 2 Years.
- Tech Expert and Fossil Brand ambassador for The Texas areas. Representing brands such as Michael Kors, Movado, Kate Spade, & Fossil.
- Driving sales in tech wear as well as training & teaching new employees/customers about new wearable technology for everyday life and careers.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve AV offerings and strategies.
- Greeted patrons and offered to assist with issues or needs.
- Collaborated with team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations.
- Planned and taught classes on information literacy and technology use.
Sales Associate Team Leader
Five Below
Houston , TX
03.2015 - 09.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - Political Science, Legal Studies
Prairie View A & M University
Prairie View, TX05.2023
Associate of Arts - Business
Lone Star College System
Cypress, TX05.2018
High School Diploma -
Jersey Village High School
Houston, TX06.2015
Skills
- Intermediate Microsoft Software (Excel, Word, PP, etc)
- Sales Presentation
- Team Member Development
- Performance Analysis
- System Log Maintenance
- Operation Monitoring
- Business Strategies
- Marketing Sales
- Open-Closing Procedures
- Team Meetings
- Consultative Sales Approach
- Customer Service-Relations
Timeline
Assistant Manager of Operations
Shift Technologies LLC
09.2021 - Current
Server/Bartender
Maggiano's Little Italy
11.2020 - 08.2021
Fine Jewelry Lead Consultant
Zales The Diamond Store
11.2018 - 07.2020
Technology Specialist
Fossil Brands
12.2016 - 11.2018
Fine Jewelry Sales Associate
Macys Inc
09.2015 - 12.2018
Sales Associate Team Leader
Five Below
03.2015 - 09.2015
Bachelor of Arts - Political Science, Legal Studies
Prairie View A & M University
Associate of Arts - Business
Lone Star College System
High School Diploma -
Jersey Village High School
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