Kayla Freeman

• Supervised daily cleaning operations, ensuring compliance with company standards and procedures.
• Trained and mentored housekeeping staff, most who started with zero prior experience.
• Kept track of inventory making sure to order more product before running out without overstocking
• Daily communication with property managers and upper management to ensure the upmost guest satisfaction

• Being the first point of contact for any member questions or concerns. Building strong relationships with members by making them always feel prioritized. Answer all incoming phone calls or emails, making and changing reservations. Maintained a comprehensive knowledge of the local area, to provide accurate information to guests and members. Work closely with all departments to fulfill guest requests and address any issues effectively

• Worked in a small team with children ages 1-12, responsible for keeping them safe and entertained. Developed plans for STEM and ART classes and led them.

• Involved constant studying of financial practices to ensure clients are provided the most knowledge possible to help them make the best decisions for themselves. Assisted with account concerns, building personalized financial plans for a diverse group of clients.

As Server duties included greeting guests within one minute of them being sat, taking orders and entering them in POS with 100% accuracy being crucial, checking order in kitchen for accuracy before delivering to guests, handling cash and credit transactions, cleaning table and surrounding area within a minute or two of guest leaving. Additional duties for Bartender position included establishing personal relationships to create and maintain loyal patrons, operating as the person in charge of resolving guest and staff concerns when no manager was present