KAYLA FUENTES

• Delivered medical supplies and specimens with a focus on timeliness and safety.
• Collaborated with healthcare providers to coordinate efficient delivery schedules.
• Assisted in training new couriers on best practices for safe transportation of medical items.
• Supported team members during high-volume periods or absences by covering additional routes when necessary.

• Prepared taxes

• Was first point of contact with clients

• Answered phone calls and emails

• Filed paperwork

• Was a personal assistant to the boss as well

• Counted out cash drawers and balanced totals.
• Accepted and processed customer returns.
• Directed customers to correct store locations.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Completed store opening and closing procedures.
• Trained and mentored new employees.
• Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Kept store clean and organized to provide shoppers with pleasant experience.
• Opened and closed store 4 days per week by counting registers, making deposits, storing and filing all daily paperwork.

• Followed safety procedures and regulations to protect packages and vehicles.
• Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
• Maximized processes by managing delivery schedules and prioritizing based on urgency.