Kayla Garcia
Oceanside,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Scripps Healthcare
02.2021 - 01.2024
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
Shift Lead Supervisor
Panda Express
10.2015 - 05.2021
- Improved team efficiency by implementing effective scheduling and task delegation.
- Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Streamlined operational processes for increased productivity and reduced labor costs.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Ensured compliance with company policies, safety regulations, and industry best practices.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Education
Bachelor's in Nursing -
West Coast University
Anaheim, CA01.2027
No Degree - Medical Assistant Certificate
Pima Medical Institute
San Marcos, CA01.2021
High School Diploma -
Oceanside High School
Oceanside, CA06.2015
Skills
- Patient Scheduling
- Indirect Patient Care
- Procedure Assistance
- Customer Satisfaction Measurement
- Follow-up Calls
- Telephone Etiquette
- Active Listening
- Positive Attitude
- Multitasking
Certification
- Basic Life Support CPR (1/2024 - 1/2026)
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Scripps Healthcare
02.2021 - 01.2024
Shift Lead Supervisor
Panda Express
10.2015 - 05.2021
Bachelor's in Nursing -
West Coast University
No Degree - Medical Assistant Certificate
Pima Medical Institute
High School Diploma -
Oceanside High School