Kayla Garcia
CLOVIS,California
Summary
Proven expertise in HIPAA compliance and customer service, honed at Saint Agnes Hospital. Excelled in securing patient information and enhancing patient experience through empathetic communication and efficient insurance verification. Demonstrated ability to multitask and maintain professionalism under pressure, contributing to improved patient satisfaction and streamlined operations.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Saint Agnes Hospital
06.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Patient Access Specialist
Clovis Community Medical Center
11.2018 - 01.2023
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
Education
Associate of Science - Medical Assisting
San Joaquin Valley College
Fresno, CA07.2016
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
- Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Saint Agnes Hospital
06.2023 - Current
Patient Access Specialist
Clovis Community Medical Center
11.2018 - 01.2023
Associate of Science - Medical Assisting
San Joaquin Valley College
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