Kayla Garcia
Corpus Christi
Summary
Currently seeking employment, or a position that fully utilizes skills, while offering an opportunity for advancement
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Salem Solutions
02.2025 - 05.2025
- Promoted superior experience by addressing customers concerns, and solving problems
- Communicate with Providers and Members
- Facilitated effective communication between healthcare providers and members, streamlining access to services and reducing response times
- Data Entry
Customer Service Representative
PYRAMID CONSULTING, INC
01.2024 - 01.2025
- Communicate with Providers and Members
- Resolve customer inquiries and complaints via written, telephonic communication
- Prepare adjustments on claims for services not properly processed.
- Meet all production, quality, and adherence standards
Customer Service Representative
WPS HEALTH SOLUTIONS
02.2022 - 08.2023
- Communicate with Providers and Beneficiaries
- Resolve customer inquiries and complaints via written, telephonic communication
- Prepare adjustments on claims for services not properly processed
- Meet all production, quality, and adherence standards
Medical Biller/Coder
COASTAL MEDICAL BILLING LLC
Corpus Christi
08.2021 - 02.2022
- Properly coding services, procedures, diagnoses, and treatments
- Preparing and sending invoices or claims for payment
- Correcting rejected claims, Investigate and appeal claims that were denied
- Communicate with insurance providers and patients
Education
Medical Billing and Coding Specialists Diploma -
Southern Career Institute
Corpus Christi, TX08.2021
High School Diploma -
Alice Highschool
Alice, TX08.2013
Skills
- Problem Solving
- Telephone Etiquette
- Customer Service
- Critical Thinking
- Microsoft Office
- Communication
- Data Entry
- Medical Billing
- Medical Coding
- Claims Processing
Timeline
Customer Service Representative
Salem Solutions
02.2025 - 05.2025
Customer Service Representative
PYRAMID CONSULTING, INC
01.2024 - 01.2025
Customer Service Representative
WPS HEALTH SOLUTIONS
02.2022 - 08.2023
Medical Biller/Coder
COASTAL MEDICAL BILLING LLC
08.2021 - 02.2022
Medical Billing and Coding Specialists Diploma -
Southern Career Institute
High School Diploma -
Alice Highschool
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