Gusto
Hi, I’m
Kayla Gerthoffer
Human Resource
North Las Vegas,NV
Summary
High-energy, team-orientated people operations and workplace experience leader with a focus in employee engagement and wellness. Demonstrated history and success within program management, project management, and fostering workplace collaboration. Confident community leader and lifelong learner pursuing a continued career in talent acquisition, human resources and employee programming.
Overview
15
years of professional experience
8
years of post-secondary education
Work History
DoorsteadLas Vegas, NV
HR Associate
01.2022 - 06.2023
Job overview
- Developed and implemented a comprehensive employee handbook, fostering clarity and consistency in company policies, procedures, and expectations while ensuring regulatory compliance.
- Collaborated closely with the People Operations Manager to co-create and launch a robust performance management program, leveraging the Lattice platform for practical goal setting, continuous feedback, and performance tracking.
- Implemented a strategic HR budget plan, resulting in over $200,000 in cost savings through streamlined processes, targeted expense management, and optimized resource allocation.
- Spearheaded an impactful employee recognition program, boosting morale, engagement, and productivity while fostering a positive and inclusive work culture.
- Orchestrated engaging company offsite retreats for 50+ individuals and curated virtual company-wide happy hours, contributing to a positive work environment, team cohesion, and employee motivation.
- Supported the recruitment process by screening and coordinating interviews with prospective candidates, successfully hiring top talent aligned with the company's vision and culture.
- Ensured company compliance with local, state, and federal laws, as well as established organizational standards.
- Analyzed employee NPS score through quarterly pulse survey, identifying and providing recommendations for improvement to enhance retention and engagement.
OpendoorLas Vegas, NV
Project Manager, Employee Programming & People Ops
01.2018 - 03.2020
Job overview
- Cultivated company-wide programming to foster company culture for 1500+ employees focusing on wellness, diversity + inclusion, and employee engagement; events included Black History Month, Women’s Month, and weekly programming for mental health awareness
- Served as a talent recruiter for the office experience team; administered interviews to staff workplace coordinators in 17 markets
- Ideated and served as the project manager of the company's first corporate wellness initiative; adopted by all hubs and city markets, 21 offices total
- Appointed by executive leadership including the Chief People Officer, National Culture &
- Engagement Program Manager, and HR Project Manager to assist with reward and recognition programming; programs included Service Awards, End of Year Awards, and quarterly wellness challenges
- Project managed annual benefits administration for Las Vegas office
- Devised and deployed tracking tools and processes implemented across 17 markets to ensure consistent budget management and cost control
- Trained and served as regional mentor for Workplace Coordinators across spoke markets, ensuring compliance with company protocol
WTS InternationalLas Vegas, NV
Programming and Operations Director
10.2016 - 05.2017
Job overview
- Spearheaded the organizational development of the lifestyle department along with formulating marketing events and programming needs for a new 220-unit multi-family community
- Cultivated, trained and led a team of 20+ employees; investing in their professional development and success with WTS International
- Identified critical staffing needs; established and deployed an employee on-boarding strategy and internal employee experience handbook
- Forecasted and efficiently managed an operational budget of $300,000+
- Partnered with cross functional teams including property management, the developer and marketing team to assess marketing needs and develop strategic initiatives to drive brand awareness and customer engagement
Plus One Health ManagementLas Vegas, NV
Operations Manager, Wellness Programming
01.2014 - 02.2016
Job overview
- Launched the start-up of a corporate wellness facility that served 900+ employees at Capital One, while formalizing all operational and program needs; including hiring, onboarding, training, scheduling and monitoring performance of 2 full-time and 3 part-time staff
- Collaborated with the National Wellness Manager to design and administer 20 wellness- based initiatives used to boost facility utilization and on-site wellness services
- Established marketing strategies to accelerate membership, personal training and reduce client retention; resulting in a membership growth of 245 members within two months of opening
- Decreased membership attrition by 25% by assessing members needs based on annual surveys, incorporating member loyalty programs, client relationship management and competitive analysis of local fitness facilities
MediFit Corporate WellnessLas Vegas, NV
Program Manager, Health Fitness
12.2008 - 12.2013
Job overview
- Promoted from Fitness Specialist to manage all operational and program needs for a corporate wellness facility serving over 1300 employees
- Managed full-cycle recruiting for full-time and part-time support staff
- Influenced the transformation and implementation of on-boarding and training processes for new hires; resulting in positive employee relations and employee retention
- Refocused annual program strategies resulting in 60-75% completion of all wellness initiatives with a 20-25% increase in overall program participation.
Education
Slippery Rock University
Bachelor of Science from Kinesiology and Exercise Science
08.2000 - 05.2005
University of Nevada, Las Vegas
Certificate from Human Resource Management
03.2020 - Current
Skills
HR policies
Recruitment
Active Listening
Talent management
Benefits and compensation
Team Building
Employee Engagement
Performance Management
Contract Negotiation
Cost Control
Process Implementation
Organizational Development
Teamwork and Collaboration
Project Management
Software
Workday
Zenefits
Slack
GSuite
Microsoft Office
Lever
Breezy
Slack
Airtable
Expensify
Clerky
Timeline
HR Associate
Doorstead
01.2022 - 06.2023
University of Nevada, Las Vegas
Certificate from Human Resource Management
03.2020 - Current
Project Manager, Employee Programming & People Ops
Opendoor
01.2018 - 03.2020
Programming and Operations Director
WTS International
10.2016 - 05.2017
Operations Manager, Wellness Programming
Plus One Health Management
01.2014 - 02.2016
Program Manager, Health Fitness
MediFit Corporate Wellness
12.2008 - 12.2013
Slippery Rock University
Bachelor of Science from Kinesiology and Exercise Science
08.2000 - 05.2005