Courtney Ferrera-Wickliff
Covington,KY
Summary
Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties. Bilingual English and Spanish fluent. Ready to help your company with their everyday needs
Overview
6
6
years of professional experience
Work History
HR Associate
Northern Kentucky Inspections
Florence, Kentucky
12.2022 - Current
- Reviewed applications for accuracy before submitting them to the appropriate authorities.
- Managed employee relations issues such as grievances, disciplinary action, conflict resolution.
- Maintained employee records in accordance with applicable legal requirements.
- Responded to internal and external HR-related inquiries or requests.
- Addressed harassment allegations, work complaints or other employee concerns.
- Enforced HR policies and advised employees on labor regulations and company procedures.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Landscaper
CCDC
Liberty, Kentucky
02.2024 - 01.2025
- Assisted in budgeting and quoting landscaping projects, including labor, materials, and timelines.
- Repaired walkways with pavers or concrete blocks when needed.
- Ensured proper disposal of all waste generated from job sites.
- Maintained cleanliness and organization of work areas, tools, and equipment.
- Cut and trimmed lawns using power mowers and edgers.
- Cut grass in even lengths with power mowers or hand shears.
- Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
- Shoveled snow and spread salt on walkways and parking lots.
Bilingual Customer Service Representative
St Vincent De Paul Centre
Cincinnati, Ohio
09.2018 - 11.2019
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Ensured compliance with applicable laws and regulations related to customer service duties.
- Took special orders in person and over telephone, generating additional revenue every month.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Took ownership of each call by listening attentively to understand individual needs.
- Educated customers on how best utilize their purchased products or services.
- Leveraged multilingual skills to review, record and organize written data from variety of sources.
- Provided translation assistance for customers with limited English proficiency.
Education
GED -
Des Moines Area Community College
Newton, IA05-2009
Skills
- Customer service expertise
- Documentation
- Documentation skills
- Fluent english
- Customer relations
- Fluent spanish
- HR policies
- Human resources administration
- Technical support
- Mail handling
- Employee relations
- Scheduling
- HR software proficiency
- Word processing
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Landscaper
CCDC
02.2024 - 01.2025
HR Associate
Northern Kentucky Inspections
12.2022 - Current
Bilingual Customer Service Representative
St Vincent De Paul Centre
09.2018 - 11.2019
GED -
Des Moines Area Community College