Alexis Cruz-Tapia
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Efficient HR Associate known for high productivity and ability to complete tasks swiftly. Possess specialized skills in employee relations, payroll management, and compliance regulation. Excel in communication, problem-solving, and adaptability, ensuring smooth human resources operations and positive workplace environment.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
HR Associate
AOE Enterprises/Mazatlan Corporation
Puyallup, WA
08.2024 - Current
- Managed employee onboarding processes and documentation for new hires.
- Coordinated recruitment efforts, screening resumes, and scheduling interviews.
- Assisted in employee relations by addressing concerns and facilitating communication.
- Implemented HR policies and procedures to ensure compliance with regulations.
- Contributed to team meetings by sharing insights on employee engagement strategies.
- Managed employee relations issues such as grievances, disciplinary action, conflict resolution.
- Maintained employee records in accordance with applicable legal requirements.
- Provided advice and guidance on personnel matters to managers and supervisors.
- Collaborated with other departments on projects that require human resources input or assistance.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Enforced HR policies and advised employees on labor regulations and company procedures.
- Interpreted and explained human resources policies, procedures or regulations.
- Maintained HR databases and ensured accuracy of employee records.
- Assisted with recruitment efforts, such as posting job openings, reviewing resumes and conducting interviews.
- Identified opportunities for improvement within existing HR processes and procedures.
Payroll Specialist
AOE Enterprises/Mazatlan Corporation
Puyallup, WA
08.2024 - Current
- Process payroll for employees using advanced payroll software systems.
- Ensure compliance with federal, state, and local payroll regulations.
- Collaborate with HR to verify employee time records and attendance data.
- Manage employee benefits deductions and adjustments in payroll system.
- Respond to employee inquiries regarding payroll discrepancies and issues.
- Prepare payroll reports for management review and auditing purposes.
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
- Managed timekeeping system and resolved any timecard discrepancies.
- Processed garnishments, child supports, and levies in accordance with federal and state laws.
- Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
- Managed payroll and time and attendance systems.
General Manager
LA Fitness
01.2023 - 07.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Strong organizational skills, and the ability to efficiently manage multiple projects simultaneously; self-starter with strong critical thinking skills, and an ability to meet timelines.
- Comfortable in a busy, sometimes loud, and bustling working environment.
- Warm and friendly, with a great sense of humor. Proficient in Microsoft Word, Excel, and Outlook, with knowledge of policies and regulations.
- Passionate about being part of a professional team, working to serve the needs of members. Professionally, courteously, and promptly answer phones, sort emails, faxes, and accurately relay messages.
- Schedule potential members, including creating appointments, canceling appointments, communicating, and filling appointments.
- Schedule potential members, including creating appointments, canceling appointments, communications, and filling appointments.
- Hiring, developing, and mentoring staff
- Achieving membership sales goals
- Supporting the club manager with operational tasks
- Promoting a healthy lifestyle among members
- Providing customer service
- Enforcing safety, health, and security rules
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Tracked monthly sales to generate reports for business development planning.
- Delegated work to staff, setting priorities and goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase membership sales awareness within target markets.
- Directed daily operations and maintained high standards of facility cleanliness.
- Managed staff schedules and ensured sufficient coverage during peak hours.
- Trained new employees on customer service practices and operational procedures.
- Oversaw membership sales processes and implemented promotional strategies.
- Resolved member complaints swiftly to enhance customer satisfaction levels.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
Assistant General Manager
LA Fitness
06.2023 - 01.2024
- As an Assistant Manager, I will work closely with the Location Manager to manage the day-to-day operations of the gym, including staffing, membership, programs, events, route setting, communications, and retail on membership sales.
- I lead by example to establish a fun, safe, welcoming environment.
- Ensure a smooth flow of the operation, and provide an outstanding experience for all of our members.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Motivated and led team members to work together to achieve targets.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of different membership options.
Sales Counselor
LA Fitness
01.2023 - 05.2023
- Participated in team meetings to brainstorm ideas for improving sales processes.
- Organized events such as trade shows, exhibitions, conferences.
- Sold gym memberships to new customers by actively engaging with potential members.
- Providing tours of the facility.
- Explaining membership options and ultimately convincing them to sign up for a membership.
- Selling gym memberships to new customers by actively engaging with potential members, providing tours of the facility, explaining membership options, and ultimately convincing them to sign up for a membership.
- Initiated follow-up calls after sales closure to ensure customer satisfaction.
- Generated reports on monthly, quarterly, annual sales performance data.
Director/Coach
Skyhawks
01.2022 - 01.2023
- Help coaches improve the players' technical and tactical skills, and provide them with the tools they need to enhance the players' skills.
- Create strategies for training, including practice sessions, and training schedules.
- Created a plan that includes the club's style of play and age-group learning structures.
- Ensure compliance with safety regulations and procedures.
- Managed and allocated team budget for equipment, uniforms, and travel expenses efficiently.
- Organized and managed rosters, schedules, and travel arrangements for athletes.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Maintained positive relationships between players, coaches, parents, administrators.
- Worked closely in training capacity with fellow student-athletes during off-season.
- Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Trained athletes in proper use of equipment for safety and maximum results.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Organized and led team meetings to set goals, discuss strategies, and review performance.
- Prepared athletes for games with well-coordinated schedule of practices and individual training.
- Guided team through difficult situations, player injuries and tough losses.
Customer services associate and sales specialist
Lowes
01.2022 - 01.2023
- Handled returns and exchanges according to company policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Built relationships with customers by providing friendly customer service.
- Trained new associates on store operations, policies, and procedures.
- Provided customer service support for inquiries, complaints, and returns.
- Ensured compliance with company safety regulations at all times while on the job.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Placed special orders or called other stores to find desired items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School -
Renton HIghschool
Some College (No Degree) - Medical Interpreting
Pacific Lutheran University
Tacoma, WASkills
- Fluent in Spanish and English
- Leadership and team building
- Sales expertise
- Leadership
- Problem solving
- Time management
- Microsoft Office, Word, Excel, PowerPoint, Outlook
- 10 years of great customer service
- Responsible and reliable
- Excellent communication skills
- Great attention to detail
- Self-motivated professional
- Exceptional interpersonal skills
- Employee onboarding
- Payroll administration
- HR compliance
- Employee relations
- Human resources management
- Conflict resolution
- Team collaboration
- Records management
- Data analysis
- Effective communication
- Relationship building
- Change management
- Applicant tracking
- Workforce planning
- Labor law compliance
- Payroll processing
Extracurricular Activities
Baseball, 5 years, Latino Club, 2 years at RHS, RPM Leadership, at RHS, Helped clean inside buildings like offices and wrote letters to those who went through depression.
Previousjobs
- Director/Coach, Skyhawks, 09/01/2022 - 06/01/2023, Rich Schlosser, +1 (425) 530-1049, Christopher Calderon, +1 (562) 355-2898
- Customer Services Associate and Sales Specialist, Lowes, 09/01/2022 - 06/01/2023, Jennifer Stroud, 425-495-7825, LeighAnne Stein, 206-769-6502, Dylan Ford, 206-999-7160
- Sales Counselor, LA Fitness, 01/01/2023 - 05/31/2023
- Assistant General Manager, LA Fitness, 06/01/2023 - 01/31/2024
- General Manager, LA Fitness, 02/01/2024 - Present
Volunteer Experience
- RPM Mentoring at Renton Highschool, Helped write letters to those who went through depression.
- Renton Highschool, Helped clean inside of buildings when I was in middle school.
Languages
- Spanish, fluent
- English, fluent
Timeline
HR Associate
AOE Enterprises/Mazatlan Corporation
08.2024 - Current
Payroll Specialist
AOE Enterprises/Mazatlan Corporation
08.2024 - Current
Assistant General Manager
LA Fitness
06.2023 - 01.2024
General Manager
LA Fitness
01.2023 - 07.2024
Sales Counselor
LA Fitness
01.2023 - 05.2023
Director/Coach
Skyhawks
01.2022 - 01.2023
Customer services associate and sales specialist
Lowes
01.2022 - 01.2023
High School -
Renton HIghschool
Some College (No Degree) - Medical Interpreting
Pacific Lutheran University