Kayla Glaser
Columbus
Summary
Compassionate and dedicated professional with extensive experience in patient care and customer service. Demonstrated ability to provide exceptional support in fast-paced environments, ensuring patient well-being and customer satisfaction. Skilled at building strong relationships with clients and patients, delivering high-quality care, and maintaining a positive and empathetic attitude. Proven track record of handling sensitive information with confidentiality, efficiently managing multiple tasks, and collaborating within diverse teams. Excited to utilize expertise in communication, problem-solving, and care to make a valuable contribution in a supportive healthcare or customer-facing role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
UC Health
08.2024 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Customer Service Associate
The Home Depot
06.2023 - 01.2024
- Addressed customer concerns and provided timely resolution to mitigate complaints
- Greeted guests entering or exiting store, answering questions, and directing to product locations or store departments
- Assisted with receiving, product pricing and stock replenishment
- Met and exceeded daily service quality and performance goals
Child Care Assistant
Imani after school
09.2022 - 05.2023
- Provided lunch/dinner for children of all grade levels (preschool-6th)
- Engaged in different enrichment activities with children while transitioning them from day school to after school program
- Used positive techniques to help children work through various social and behavioral problems
- Praised good choices to encourage students and maintain caring and upbeat classroom environments
- Communicated with parents to share significant milestones in children's day
Pet Care Assistant
Columbus Humane
10.2018 - 05.2019
- Disinfected cages, pens and fish tanks to maintain clean, sanitary environment
- Prepared regular and special food formulas to help animals maintain ideal weights and their best health
- Restocked supplies throughout facility to keep team ready for animal needs
- Integrated enrichment activities to prevent boredom and destructive behavior
- Organized and disinfected animal living and exercise errors to minimize the risk of infection
Education
Bachelor of Science - Biology
University of Cincinnati
Cincinnati, OH05-2026
High School Diploma -
Cristo Rey Columbus High School
Columbus, OH06-2022
Skills
- Animal Care
- Communication
- Fast learner
- Problem solver
- Workplace safety
- Customer service
- First aid and CPR
- Collaboration
- Problem-solving
- Multitasking
- Blood glucose testing
- Documentation
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- CPR/AED Certification
Timeline
Patient Care Assistant
UC Health
08.2024 - Current
Customer Service Associate
The Home Depot
06.2023 - 01.2024
Child Care Assistant
Imani after school
09.2022 - 05.2023
Pet Care Assistant
Columbus Humane
10.2018 - 05.2019
Bachelor of Science - Biology
University of Cincinnati
High School Diploma -
Cristo Rey Columbus High School
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