Kayla Gonzalez
Kansas City,Kansas
Summary
Experienced administrative and customer service professional with over 5 years of experience, known for strong organizational skills and a dedicated work ethic. Skilled in managing confidential records, improving office procedures, and enhancing data accuracy through efficient filing systems. Proven ability to support smooth office operations and resolve customer concerns effectively. Seeking to apply these skills in a healthcare or therapeutic setting to contribute to quality patient care and efficient administrative support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Price Chopper
Roeland Park, KS
01.2019 - 07.2019
- Processed customer transactions swiftly and accurately, enhancing checkout efficiency.
- Operated cash registers and point-of-sale systems with high proficiency.
- Guided customers to product locations and provided detailed product information.
- Resolved customer inquiries, ensuring a positive shopping experience.
- Contributed to store's customer satisfaction ratings through excellent service.
File Clerk
Jenkins and Leblanc Dentistry
Kansas City, KS
07.2019 - 05.2021
- Managed patient records, ensuring accurate filing and retrieval, enhancing office efficiency.
- Implemented a new filing system, reducing retrieval time by 40%, improving workflow.
- Collaborated with dental staff to maintain up-to-date patient information, supporting seamless operations.
Administrative Receptionist
Donnelly College
Kansas City, KS
11.2022 - 03.2024
- Receive and direct 50+ daily calls to appropriate departments, ensuring efficient communication.
- Greet guests with a positive attitude, manage visitor system, and document accurately.
- Organize incoming and outgoing mail, maintaining systematic order.
- Managed confidential documents including reports, contracts, and financial statements.
- Collaborated on improving organizational database, enhancing data accuracy.
Receptionist
Northwest College
Cerritos, CA
12.2025 - 06.2026
- Greet visitors and students in a professional and welcoming manner.
- Answer and direct incoming calls, providing accurate information and assistance.
- Schedule appointments and maintain calendars for staff and student services.
- Assist with administrative tasks including data entry, filing, and document management.
- Maintain a clean, organized front desk area and ensure office supplies are stocked.
- Support daily office operations while delivering excellent customer service.
Education
High School Diploma - undefined
Van Horn High School
Independence, MO01.2017
Skills
- Customer service & front desk support
- Appointment scheduling & phone handling
- Data entry & record keeping
- Microsoft Office (Word, Excel, Outlook)
- Organization & time management
- Communication & problem-solving
- Confidentiality & professionalism
BLS/CPR Certified
Certification
- BLS/CPR
- Basic Life Support (BLS)
- American Heart Association
LANGUAGES
English
Spanish
Timeline
Receptionist
Northwest College
12.2025 - 06.2026
Administrative Receptionist
Donnelly College
11.2022 - 03.2024
File Clerk
Jenkins and Leblanc Dentistry
07.2019 - 05.2021
Cashier
Price Chopper
01.2019 - 07.2019
High School Diploma - undefined
Van Horn High School