Kayla Gorospe
Goffstown
Summary
Experienced in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Experience Team Member
The Lodges at West Edge
06.2025 - Current
- Greeted and assisted guests, creating welcoming environment and ensuring positive first impressions.
- Managed over 20 customer calls during work shift.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Wedding Server
Thompson Inn
08.2024 - 11.2024
- Enhanced guest experiences by multitasking with 100 guests efficiently.
- Boosted customer satisfaction through personalized service and quick responses.
- Supported guest needs promptly, ensuring outstanding service quality at all times.
Paraprofessional
New Boston Central School
07.2024 - 08.2024
- Enhanced student support through targeted one-on-one and small group assistance.
- Assisted special education teachers with tailored accommodations for diverse learners.
- Facilitated student engagement in extracurricular activities beyond the classroom.
Associate
Fire Safety
02.2024 - 05.2024
- Achieved enhanced workplace safety through 30-50 inspections each shift.
- Updated safety policies to align with best practices and regulatory standards.
- Reduced accident rates by implementing effective safety protocols and employee training.
Associate Trainer
Panera Bread
01.2021 - 06.2023
- Enhanced trainee performance through constructive feedback and support.
- Trained 1-3 new employees monthly on essential company procedures.
- Increased team collaboration by 30% through comprehensive staff training.
Education
Bachelor of Science - Recreation Management and Policy: Program and Event Management
University of New Hampshire
Durham, NH05.2026
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Leadership qualities
- Relationship building
Certification
- Adult and Pediatric First Aid/CPR/AED, American Red Cross - March, 2025 | Expires: March 2027
Timeline
Experience Team Member
The Lodges at West Edge
06.2025 - Current
Wedding Server
Thompson Inn
08.2024 - 11.2024
Paraprofessional
New Boston Central School
07.2024 - 08.2024
Associate
Fire Safety
02.2024 - 05.2024
Associate Trainer
Panera Bread
01.2021 - 06.2023
Bachelor of Science - Recreation Management and Policy: Program and Event Management
University of New Hampshire