Kayla Goucher
Boiling Springs,SC
Summary
Experienced support team member with an earnest and upbeat nature. Five year perfect attendance record with a vibrant personality and a strong valued work ethic. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in Human Resources, Accounting, and Customer service. A registered Notary in the State of South Carolina.
Overview
18
18
years of professional experience
Work History
Sales Administrator
Staubli Corporation
Duncan, SC
09.2025 - Current
- Managed sales orders through internal systems for timely processing.
- Coordinated communication between sales team and clients for order updates.
- Assisted with inventory management to ensure product availability.
- Processed invoice and credits for AR and AP accounts
- SAP training and processes
- Pricing and adjusting
- Provided administrative support to sales team by preparing and organizing customer data.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Maintained accurate records of all transactions and customer interactions using CRM software.
- Processed returns and refunds quickly and efficiently according to established policies and procedures.
Customer Service Representative
Mack Molding
Inman, SC
11.2022 - 09.2025
- Utilized various software programs, such as CRM systems, SAP systems, order management tools, and communication platforms, effectively.
- Oversaw contract renewals, ensuring timely completion of paperwork and accurate invoicing processes.
- Collaborated with team members to enhance overall customer service experience.
- Provided feedback to management on customer needs and service improvements.
- Answered customer inquiries and provided accurate information regarding products and services.
- Prepared financial statements and reports for management review.
- Managed accounts payable and receivable transactions efficiently.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Account Manager
Colors For Plastics Inc.
Spartanburg, SC
12.2021 - 11.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Upheld privacy and security requirements for customer information.
- Organized client contracts, records, reports and agendas to strengthen traceability.
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
- Worked with shipment companies to manage distribution.
- Designed pricing models for quotations.
Support Specialist
Cortech International
Mauldin, SC
09.2017 - 01.2018
- Interviewed new employees and assisted with hiring decision-making.
- Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post-interview assessments.
- Assessed and filtered resumes from potential job candidates to identify qualified individuals.
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
- Contacted job applicants to inform of application status.
- Organized applicant drug tests and obtained results.
- Conducted audits on internal controls and developed reports on findings.
- Provided suggestions to improve management control weaknesses.
Dietary Aide
Wesley Court Assisted living
Boiling Springs, SC
08.2016 - 03.2017
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Reported and documented resident changes in consumption or behaviors.
- Stocked food and other supplies for main kitchen and units.
- Cleaned and maintained dining room during and after each meal service.
Customer Service Representative
Spartanburg Auto Auction
Spartanburg, SC
02.2008 - 07.2013
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers in making payments on accounts and setting up payment plans.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Educated customers on special pricing opportunities and company offerings.
- Coordinated driver loads and managed dispatch tasks.
- Assign and dispatch drivers on loads.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Performed audits of operational and financial areas to check compliance.
Education
Certificate - Human Resource Professional
University of South Carolina Aiken
Aiken, SC04-2023
Some College (No Degree) - Business And Accounting
Spartanburg Community College
Spartanburg, SC12-2018
High School Diploma -
James Madison High School
Norcross, GA06.2009
Skills
- Business administration
- Critical thinking
- Time management
- Data collection
- Recordkeeping skills
- Report generation and spreadsheets
- Customer relations
- Data evaluation and auditing
- Accounting for payables and receivables
- Problem-solving abilities
- Adaptive team player
- Clerical support
Timeline
Sales Administrator
Staubli Corporation
09.2025 - Current
Customer Service Representative
Mack Molding
11.2022 - 09.2025
Account Manager
Colors For Plastics Inc.
12.2021 - 11.2022
Support Specialist
Cortech International
09.2017 - 01.2018
Dietary Aide
Wesley Court Assisted living
08.2016 - 03.2017
Customer Service Representative
Spartanburg Auto Auction
02.2008 - 07.2013
Some College (No Degree) - Business And Accounting
Spartanburg Community College
High School Diploma -
James Madison High School
Certificate - Human Resource Professional
University of South Carolina Aiken