Kayla Greeley
Paxton,MA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Pursues every opportunity to support team members and proactively address issues. Working In a fast pace environment while maintaining quality.
Overview
3
3
years of professional experience
Work History
Barista
Dunkin Donuts
05.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Parts Department Manager
Naked Bear Rv
11.2022 - 03.2023
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Found part number and located new items to stock.
- communicating with customers on progress and giving them diagnostics.
Shift Lead Manager
Dunk Donuts
01.2021 - 11.2022
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Money management and making money orders with the bank.
- coordinated inspections with the health department
Crew Member
Sheetz
09.2020 - 01.2021
- Worked front counter, and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Put away truck orders and restocked lobby area
Education
High School Diploma -
Luray High School
Luray, VA05.2021
Skills
- Smoothie Making
- Equipment Checks and Assessments
- Solid Problem Solver
- Cross-Sell Menu Items
- Office Supplies and Inventory
- Replacing Parts
- Opening and Closing Procedures
- Company Safety Policies
- Verbal and Written Communication
- Guest Satisfaction
- Corrective Actions
- Inventory Accuracy
- Inventory Pricing
Timeline
Barista
Dunkin Donuts
05.2023 - Current
Parts Department Manager
Naked Bear Rv
11.2022 - 03.2023
Shift Lead Manager
Dunk Donuts
01.2021 - 11.2022
Crew Member
Sheetz
09.2020 - 01.2021
High School Diploma -
Luray High School
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