Riley Floyd burch
Cincinnati,OH
Summary
Dynamic team leader skilled in fostering collaboration and maintaining high standards in customer service. Known for attention to detail and adaptability, successfully enhancing operations and training new staff to excel in fast-paced environments.
Dedicated customer service professional with proven problem-solving skills. Expertise in managing time effectively and creating personalized experiences for patrons, ensuring high satisfaction and fostering loyalty.
Results-driven professional with a strong focus on quality service and operational efficiency. Demonstrated expertise in time management and conflict resolution, committed to delivering exceptional customer experiences and driving team success.
Professional personal care assistant with strong track record in client care and support. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Barista
Starbucks
Cincinnati, OH
12.2025 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
PCA
The Christ Hospital Health Network
Cincinnati, OH
12.2025 - 04.2026
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and communicated changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas to enhance efficiency.
- Supported patient mobility through safe transfer techniques and equipment use.
- Collaborated with healthcare team to develop personalized care plans for patients.
- Trained new staff on best practices in patient care and operational procedures.
- Implemented infection control protocols to minimize risk within healthcare environment.
- Advocated for patient needs, fostering a supportive and responsive care atmosphere.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Barista
Square Mile Coffee Co
Mt.Healthy
08.2024 - 12.2025
- Trained new baristas on coffee preparation techniques and customer service best practices.
- Managed daily inventory levels, ensuring optimal stock of coffee beans and supplies.
- Implemented efficient workflow processes to enhance order fulfillment speed during peak hours.
- Developed seasonal beverage menus, incorporating customer feedback and current trends.
- Ensured compliance with health and safety regulations in food handling procedures.
- Mentored junior staff, fostering a collaborative team environment focused on quality service.
- Conducted regular equipment maintenance checks to ensure consistent performance of espresso machines.
- Enhanced customer experience by delivering personalized service and building rapport with regular patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Phlebotomist
TriHealth Bethesda North Hospital
Montgomery, VT
05.2025 - 11.2025
- Collected blood samples from patients, ensuring adherence to safety protocols and patient comfort.
- Prepared specimens for laboratory testing, maintaining accurate labeling and documentation procedures.
- Assisted in training new staff on phlebotomy techniques and best practices for patient interaction.
- Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
- Reduced specimen collection errors with thorough patient verification and accurate order interpretation.
- Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
- Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
- Accurately documented relevant information within electronic health records systems, contributing towards smooth clinical workflow.
- Improved patient satisfaction by providing efficient and accurate blood draws in a timely manner.
- Contributed to a positive workplace culture through teamwork, professionalism, and a strong work ethic.
- Maintained a safe work environment by consistently following infection control and safety protocols.
- Provided compassionate support to anxious or nervous patients, creating a more comfortable environment for blood draws.
- Assisted in training new phlebotomists, leading to increased staff proficiency and overall team performance.
- Elevated patient experience by addressing concerns or questions related to the phlebotomy process with patience and understanding.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Manager
Skyline Chilli
North College Hill
03.2021 - 09.2025
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock replenishment processes to reduce waste.
- Developed and implemented training programs for new staff, enhancing team performance.
- Coordinated employee schedules, balancing labor needs with operational efficiency.
- Led team meetings to communicate goals, share best practices, and address challenges.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Camp Counselor
YMCA Of Greater Cincinnati
Cincinnati, OH
04.2025 - 08.2025
- Led daily camp activities, promoting teamwork and inclusivity among diverse groups of children.
- Developed engaging lesson plans, ensuring alignment with educational goals and safety protocols.
- Supervised campers during recreational activities, fostering a safe and supportive environment.
- Trained and mentored junior counselors in effective communication and conflict resolution techniques.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
Education
Nursing
Fortis College
Cincinnati, OH05.2028
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- POS systems
- Food preparation
- Menu memorization
- Hospitality service expertise
- POS system operation
- Coffee machinery
- Professional demeanor
- Coffee expertise
- Quality control
- Inventory management
- Performance improvement
- New hire training
- Drink customization
- Espresso preparation
- Latte art
- Up-selling
- Food running
- Excellent math skills
- Product upselling
- Ordering procedures
- Conflict mediation
- Sales expertise
- Product displays
- Point of sale operation
- Cooking
- Smoothie making
- Retail management
- Table bussing
- Soft selling
- Basic math
- Graphic design
- Multitasking and organization
- Clear communication
- Team collaboration
- Workflow management
- Physical stamina
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Compassionate care
- Vital signs monitoring
- HIPAA compliance
- Emergency response
- Meal preparation
- Infection control
- End-of-life care
- Continuing education
- Diabetes management
- Nutrition monitoring
- Medical terminology
- Transfer techniques
- Cultural sensitivity
- Seizure precautions
- Daily living assistance
- Safety awareness
- Medication reminders
- Patient documentation
- Mobility support
- Client advocacy
- Family support
- Adaptive equipment knowledge
- Care plan implementation
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Call center experience
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
Certification
- PT - Phlebotomy Technician
- NCPCT - Patient Care Technician
- BLS
- First AID
Timeline
Barista
Starbucks
12.2025 - Current
PCA
The Christ Hospital Health Network
12.2025 - 04.2026
Phlebotomist
TriHealth Bethesda North Hospital
05.2025 - 11.2025
Camp Counselor
YMCA Of Greater Cincinnati
04.2025 - 08.2025
Barista
Square Mile Coffee Co
08.2024 - 12.2025
Manager
Skyline Chilli
03.2021 - 09.2025
Nursing
Fortis College