Open To Work
KAYLA GREEN
New Orleans,LA
Summary
Support day-to-day program operations with expertise in customer service, records management, housing services, and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Known for reliability, effective communication, and results-driven approach. Demonstrated success in building long-lasting relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housing Specialist
New Orleans Family Justice Center
11.2024 - 03.2026
- Facilitated housing placement for clients, ensuring access to safe and stable living environments
- Developed individualized housing plans tailored to client needs and circumstances
- Coordinated with local agencies to secure resources and support services for clients
- Conducted comprehensive assessments to evaluate housing eligibility and barriers faced by clients
- Provided ongoing case management support, monitoring progress towards housing goals
- Conduct apartment viewings and habitability inspections
- Serve as a liaison with landlords and property managers
- Process monthly rental payments and ensure timely disbursement of housing funds
- Ensure all client files, forms, and records are maintained in compliance with program and funding
requirements - (Data entry) Maintain clear, up-to-date documentation of services, payments, and outcomes
- Managed a caseload of more than 20 clients
- Complete 40 hours of domestic violence training and 40 hours of sexual assault training
Child Advocate
New Orleans Family Justice Center
03.2023 - 11.2024
- Building solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Record observations and maintain records and reports, daily documentation, and logs
- Provide quality clerical support through data entry, document management, and email correspondence
- Trained new staff on advocacy best practices, enhancing team effectiveness and service delivery standards
- Hosted and organized multiple events (such as holiday parties and back-to-school events)
- Supervised at least 20 kids per week
Call Center Agent
Wellcare
01.2022 - 02.2023
- Maintained confidential patient, employee, and company information in compliance with company policies and regulatory requirements
- Gathered information, assessed, and fulfilled callers' needs using multi-line telephone systems and call center's CRM healthcare database
- Reviewed and updated client correspondence files and database information to maintain accurate records within pharmacy and billing departments
Assistant
Ragz to Stitches
06.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Developed and implemented department policies and Standard Operating Procedures (SOP)
- Approved, reviewed, and edited content flowing to the website
- Delivered outstanding service to clients to not only maintain but to extend relationships for future business opportunities
Sales Associate
LSU Sportshop
10.2018 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Offering each customer top-notch, personal service to boost sales and customer satisfaction
- Audited and corrected discrepancies in inventory numbers
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Worked flexible hours; night, weekend, and holiday shifts
Intern
Compliance Partners
06.2016 - 07.2016
- Contributed ideas during brainstorming sessions to generate creative solutions
- Provided administrative support by completing tasks such as filing documents and following up with clients
- Completed research, compiled data, updated spreadsheets, and produced timely reports
Education
Bachelor of Science - Humanities - Child and Family Studies
Louisiana State University And A&M College
Baton Rouge, LA05-2021
Skills
- Customer Relationship Management (CRM)
- Cross-functional collaboration
- Detail-oriented data management
- Troubleshooting skills
- Effective time management
- Competent in Microsoft Office software
- Remote Work Tools/ Technical Work Tools
- Client case management
- Human services coordination
- Experience with HIPAA standards
- Customer service expertise
Certification
Adobe Premiere Pro Certification
Timeline
Housing Specialist
New Orleans Family Justice Center
11.2024 - 03.2026
Child Advocate
New Orleans Family Justice Center
03.2023 - 11.2024
Call Center Agent
Wellcare
01.2022 - 02.2023
Assistant
Ragz to Stitches
06.2021 - 08.2022
Sales Associate
LSU Sportshop
10.2018 - 04.2021
Intern
Compliance Partners
06.2016 - 07.2016
Bachelor of Science - Humanities - Child and Family Studies
Louisiana State University And A&M College