Kayla Griffin

• Resolved customer complaints and issues tactfully while adhering to company policies.
• Led a 5-person team to more actively promote the cafe’s special offers, growing sales by about 15% year over year.
• Maintained store inventory by ordering, receiving, and stocking coffee supplies as well as retail products.
• Developed and implemented training and development programs for Front of the House staff as well as promoted an overall positive working environment.
• Managed payroll processing by ensuring all employees were paid accurately and on time. This included calculating hours worked and bonuses.
• Processed new hires and terminations by adding and removing employees from the payroll system and ensuring all final pay and benefits were handled correctly.
• Scheduling - put back in your bullet on scheduling i tried to cut and paste it here and it disppeared but it was worded nicely

• Curated and served various specialty hot and cold beverages, including teas, lemonades and espresso based drinks by using an espresso machine, drip coffee machine as well as cold brew preparation methods enhancing the customer experience and contributing to the shop's unique brand.
• Proficient in manual espresso pulling and milk steaming for various coffee drinks.
• Upheld a sanitized and tidy work area for beverage creation.
• Trained and Supervised new hires, fostering a skilled and motivated team that consistently delivered high-quality service.

• Assisted the Lead Barista in handling high volume orders to provide timely and efficient service during peak hours, resulting in reduced wait times and increased customer satisfaction.
• Established a rapport with customers by memorizing drink orders, discussing drink preferences and creating custom drinks based on their preferences.

• Handled an average of 200 transactions per day with 100% accuracy, handling cash, credit card, gift card and electronic payments with zero discrepancies.
• Ensured cleanliness and organization at the cash register area, which promoted efficient workflow and minimal wait times for customers.
• Mentored and onboarded 10 new cashiers, providing guidance on cash handling procedures and customer service protocols.

Sustained in-depth knowledge of store policies, promotions, and product information to address customer inquiries.

• Assisted in Business Launch: Played a key role in the successful launch of Afro Joe's Coffee Shop, including developing the official website.

Community Engagement: Actively contributed to community service initiatives, including Afro Joe's Winter Palooza Gift Drive, which provided holiday gifts to those in need. Organized and led fun activities for children, fostering a sense of joy