Open To Work
Kayla Guerriero
Sewickley
Summary
Motivational leader while maintaining honor roll status as a Business Administration student expected to graduate in June 2028. Organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Cashier/Server
Monte Cellos
Wexford
08.2023 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Followed health safety guidelines when preparing and serving food.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties.
- Assisted in training new staff and creating new company policies.
- Operated multi-line telephone systems to manage incoming and outgoing calls.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Team Leader
Giant Eagle
Pittsburgh
10.2019 - 11.2025
- Coordinated inventory management and ensured stock levels were accurate.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed and monitored key performance indicators (KPIs).
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assistant Manager
Body Central
Tarentum
09.2013 - 01.2014
- Supervised daily store operations and ensured compliance with company policies.
- Assisted in developing promotional displays to enhance product visibility.
- Handled customer inquiries and resolved complaints effectively and professionally.
- Collaborated with team members to maintain a clean and organized store environment.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new staff on customer service standards and store procedures.
Cashier
Walmart
Kittanning
08.2012 - 09.2013
- Processed customer transactions accurately and efficiently at a high-volume retail environment.
- Maintained clean and organized checkout areas to enhance the shopping experience.
- Assisted with inventory management by restocking shelves and monitoring stock levels.
- Trained new cashiers on register procedures and customer service best practices.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Learned roles of other departments to provide coverage and keep store operational.
School Bus Driver
AJ Myers & Sons
Kittanning
09.2008 - 04.2010
- Conducted pre-trip inspections to ensure bus safety and compliance.
- Transported students safely to and from school daily.
- Communicated effectively with parents and school staff about any issues or concerns.
- Adhered to traffic laws and safety regulations during all driving duties.
- Assisted with emergency procedures to ensure student safety when needed.
- Reported mechanical issues promptly for timely maintenance resolutions.
- Monitored student behavior on the bus and enforced rules consistently.
Crewmember
Wendy's
Kittanning
08.2002 - 11.2003
- Provided exceptional customer service in fast-paced restaurant environment.
- Prepared and assembled food items according to safety and quality standards.
- Assisted in training new crew members on procedures and best practices.
- Handled cash register transactions accurately while managing customer orders.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Took orders from patrons and input selections into store computer system.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Education
Associate's - Business Administration
Southern New Hampshire University
Manchester, NH 10.2025 - 04.2026
High school graduate or equivalency certificate -
Lenape Vocational/Technical School
Skills
- Leadership and mentorship
- Computer proficiency
- Interpersonal skills
- Problem-solving
- Time management
- Organizational skills
- Inventory management
- POS system operations
- Training and onboarding
- Attention to detail
- Customer service excellence
- Visual merchandising
Certification
- RAMP Certificate | Rserving | Issued: 02/03/2026 | Expires: 02/03/2028
- Food Safety Manager | National Registry of Food Safety Professionals | Issued: 08/19/21 | Expires: 08/19/26
- Food Safety for Handlers Certificate | Rserving | Issued: 03/24/2026 | Expires: 03/23/2029
- Power Pallet Jack Operator
References
References available upon request
Timeline
Associate's - Business Administration
Southern New Hampshire University
10.2025 - 04.2026
Cashier/Server
Monte Cellos
08.2023 - Current
Team Leader
Giant Eagle
10.2019 - 11.2025
Assistant Manager
Body Central
09.2013 - 01.2014
Cashier
Walmart
08.2012 - 09.2013
School Bus Driver
AJ Myers & Sons
09.2008 - 04.2010
Crewmember
Wendy's
08.2002 - 11.2003
High school graduate or equivalency certificate -
Lenape Vocational/Technical School