Kayla Gutierrez
El Paso,TX
Summary
Dynamic professional with a proven track record at Starbucks, excelling in customer service and team training. Recognized for enhancing operational efficiency and reducing waste through meticulous inventory management. A fast learner and team player, adept at time management and delivering results that elevate customer satisfaction.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Midland, TX El Paso, TX
07.2024 - 02.2026
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workspace to ensure compliance with health and safety standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new baristas on operational procedures and product knowledge for improved team performance.
Online Pickup and Delivery Associate
Walmart
Midland, TX
12.2023 - 06.2024
- Ensured accurate order fulfillment by efficiently selecting and packing items for customer pickups.
- Enhanced customer satisfaction by providing timely updates on order status and delivery options.
- Collaborated with team members to streamline pickup processes, reducing wait times for customers.
Manager
Wingstop
Midland, TX
02.2022 - 12.2022
- Led team to achieve service excellence and operational efficiency.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Trained new staff on food safety protocols and customer service standards.
Customer Support
Full Creative
Remote
01.2021 - 01.2022
- Assisted in developing policies and procedures that contributed to a more streamlined customer support experience.
- Provided outstanding customer support by promptly addressing questions or concerns related to online presence management.
- Reduced cart abandonment rates by addressing common customer pain points through detailed FAQs and responsive customer support.
Education
GED -
GED.com
2025
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Fast learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Starbucks
07.2024 - 02.2026
Online Pickup and Delivery Associate
Walmart
12.2023 - 06.2024
Manager
Wingstop
02.2022 - 12.2022
Customer Support
Full Creative
01.2021 - 01.2022
GED -
GED.com