Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Hackney

San Diego,CA

Summary

Goal-driven worker with solid technical abilities in software and application support. Consistent performance driven by strong work ethic and attention to detail. Effective interpersonal skills support smooth coordination and issue resolution.

Overview

9
9
years of professional experience

Work History

Sales Leader and Customer Experience (Dual Role)

State&Liberty Clothing Co.
La Jolla, CA
05.2025 - Current
  • Supported retail and e-commerce sales by delivering personalized customer service across in-store and digital channels.
  • Helped maintain daily store operations by reviewing POS transactions, balancing cash till, auditing inventory, and keeping store areas clean.
  • Processed orders and updated product information while sharing clear daily updates with internal teams and customers.
  • Resolved customer service issues for online and in-store transactions to support customer satisfaction and retention.

RMA Coordinator

Juiced Bikes
Chula Vista, CA
06.2021 - 04.2022
  • Managed day-to-day RMA operations, document maintenance, data entry, and internal and external communication flow.
  • Facilitated meetings between Customer Experience, Quality Control, and Service Repair teams to address product issues.
  • Leading implementation of RMA documentation procedures for Customer Support and Service Repair teams.
  • Maintained accurate records of repairs, repair costs, parts used, and customer interactions.

Customer Support Specialist

Juiced Bikes
Chula Vista, CA
09.2019 - 05.2021
  • Answered customer inquiries through email, live chat, and phone calls.
  • Provided customer support for electric bike sales inquiries, including order processing, order returns, and order warranty repairs.
  • Resolved order issues by coordinating with customers, shipping and receiving departments, and shipping couriers.

Order Fulfillment Associate

Curology
La Jolla, CA
09.2018 - 09.2019
  • Prepared, packaged, and shipped orders to customers.
  • Monitored inventory levels and reported replenishment needs to management.
  • Supported QA team members in identifying process and procedure improvement areas.
  • Reported expired items and damaged packages to management.

Assistant Store Manager

FinishLine
San Francisco, CA
04.2017 - 05.2018
  • Oversaw staff performance, staff scheduling, daily cash deposits, and weekly timekeeping and payroll responsibilities.
  • Managed day-to-day logistics operations, monitoring incoming deliveries, oversaw weekly inventory count, and shrink control duties.
  • Trained new staff on product knowledge and sales techniques.

Education

Associate of Arts - Communications

San Diego Mesa College
San Diego, CA
05-2025

Skills

  • Sales/Customer Service Experience
  • Cash/Deposit Handling Experience
  • Data Entry Experience
  • Quality Assurance Experience
  • CRM Systems: Hubspot, Zendesk, Kustomer, Gorgias
  • E-commerce Platforms: Shopify, NetSuite

Timeline

Sales Leader and Customer Experience (Dual Role)

State&Liberty Clothing Co.
05.2025 - Current

RMA Coordinator

Juiced Bikes
06.2021 - 04.2022

Customer Support Specialist

Juiced Bikes
09.2019 - 05.2021

Order Fulfillment Associate

Curology
09.2018 - 09.2019

Assistant Store Manager

FinishLine
04.2017 - 05.2018

Associate of Arts - Communications

San Diego Mesa College

Similar Profiles

  • Abaan Amjad HussainAbaan Amjad Hussain

    <ul><li>Managed end-to-end client journeys across residential and commercial lighting projects, ensuring alignment of aesthetic design with technical feasibility.</li><li>Drove revenue growth and new business development through personalized client consultations, targeted relationship-building, and market exploration.</li><li>Supervised and delivered multiple high-value projects, collaborating with architects, designers, and procurement leads for flawless execution.</li><li>Mentored new team members, elevating overall team capability and customer engagement standards.</li><li>Played an active role in client feedback integration, contributing to continual process and strategy enhancements.</li><li>Entrusted with flagship accounts and time-sensitive, complex projects, reflecting strong leadership and problem-solving abilities.</li><li>Contributed to the optimization of showroom operations, enhancing brand image and improving customer experience.</li></ul> at ESQRO Lighting Co.<ul><li>Managed end-to-end client journeys across residential and commercial lighting projects, ensuring alignment of aesthetic design with technical feasibility.</li><li>Drove revenue growth and new business development through personalized client consultations, targeted relationship-building, and market exploration.</li><li>Supervised and delivered multiple high-value projects, collaborating with architects, designers, and procurement leads for flawless execution.</li><li>Mentored new team members, elevating overall team capability and customer engagement standards.</li><li>Played an active role in client feedback integration, contributing to continual process and strategy enhancements.</li><li>Entrusted with flagship accounts and time-sensitive, complex projects, reflecting strong leadership and problem-solving abilities.</li><li>Contributed to the optimization of showroom operations, enhancing brand image and improving customer experience.</li></ul> at ESQRO Lighting Co.

  • Cody WarrenCody Warren

    Cashier/store clerk at Bar T Travel CCenterCashier/store clerk at Bar T Travel CCenter

  • CHRISTOPHER HINOJOSCHRISTOPHER HINOJOS

    Bus Driver at DOUSEMAN TRANSPORT COMPANYBus Driver at DOUSEMAN TRANSPORT COMPANY

  • Ana R. MatosAna R. Matos

    Store Associate/Professional Dog Bather at PetSmart CharitiesStore Associate/Professional Dog Bather at PetSmart Charities

CREATE PROFILE
Kayla Hackney