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Kayla Hannah
Milltown,IN
Summary
Detail-oriented Office Manager and customer service professional with 10+ years of experience in office administration, sales, customer relations, banking, insurance, and data entry. Proven ability to manage daily operations, maintain accurate records, improve customer retention, and support business growth in fast-paced environments. Skilled in communication, scheduling, invoicing, CRM systems, and administrative support.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Office Manager
Fast Lane Tint & Accessories
01.2022 - Current
- Manage daily office operations for a high-volume automotive service business specializing in tint, detailing, ceramic coatings, and custom cart services.
- Coordinate scheduling, customer communications, invoicing, and payment processing to ensure efficient workflow and customer satisfaction.
- Maintain accurate financial records, reconcile daily transactions, and process deposits.
- Support marketing initiatives through social media promotions and customer follow-up campaigns.
- Managed daily office operations, ensuring seamless workflow and efficiency.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Data Entry Specialist
Clarksville Spine and Rehabilitation
01.2019 - 01.2022
- Prepared and organized documents for accurate data entry and record maintenance.
- Entered patient and administrative data into database systems with high accuracy.
- Reviewed records for discrepancies and obtained missing information when necessary.
Licensed Sales Producer
Allstate
01.2015 - 01.2018
- Generated new business opportunities by identifying customer needs and recommending insurance solutions.
- Quoted, bound, and issued auto, home, renters, and commercial insurance policies.
- Consistently met or exceeded monthly sales goals and retention targets.
- Utilized CRM systems to manage leads, sales pipelines, and client records.
- Educated clients on policy options, ensuring informed decisions on coverage and benefits.
- Coordinated with underwriting teams to expedite application approvals, increasing efficiency in service delivery.
Bank Teller
PNC Bank
01.2013 - 01.2015
- Processed customer banking transactions accurately and efficiently.
- Promoted bank products and referred customers to appropriate financial service representatives.
- Maintained cash drawer integrity through meticulous balancing and recordkeeping practices.
Receptionist
M W Tree Service
01.2010 - 01.2013
- Provided front-office customer service and administrative support.
- Managed filing systems, scheduling, company records, and database updates.
Education
High School Diploma -
WM W Borden High School
Borden, IN06-2012
No Degree - Real Estate Program
Ivy Tech Community College
Sellersburg, IN10-2014
Skills
- Office management
- Customer service
- Data Entry
- CRM Software
- Scheduling & Calendar Management
- Accounts Receivable
- Financial Recordkeeping
- Administrative Support
- Relationship building
- Sales expertise
- P&C Licensed in Indiana & Kentucky
Certification
Property & Casualty Insurance License | 2016
Timeline
Office Manager
Fast Lane Tint & Accessories
01.2022 - Current
Data Entry Specialist
Clarksville Spine and Rehabilitation
01.2019 - 01.2022
Licensed Sales Producer
Allstate
01.2015 - 01.2018
Bank Teller
PNC Bank
01.2013 - 01.2015
Receptionist
M W Tree Service
01.2010 - 01.2013
High School Diploma -
WM W Borden High School
No Degree - Real Estate Program
Ivy Tech Community College