Kayla Harris
Lancaster,Ohio
Summary
I am a friendly Sales Associate comfortable working in diverse retail and Customer service environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hostess/Carry Out
Bob Evans
08.2013 - 03.2016
- As a hostess, it was my responsibility to ensure customers were happy in a friendly and clean environment
- I walked them to their table and also cashed them out
- As for Carry out I used communication skills to take their orders and put them together to make sure the customers were satisfied.
Customer Service Representative
Park National Bank
02.2016 - Current
- Experienced bank teller known for delivering friendly service and personalized attention to all customers
- The job entails processing transactions accurately and delivering excellent customer service.
- I help my team meet sales goals and suggest products that benefit our customers better.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated significant issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Fairfield Union High School
Lancaster, OH06.2013
No Degree - Accounting
Franklin University
Columbus, OH05.2026
Skills
- Quick Learner
- Strong Communication Skills
- Dependable
- Exceptional Cash Handling Experience
- Team Player
- Active Listening Skills
- Excellent Customer Service Skills
- Customer Service
- Effective Multitasking
- Detail Oriented
- Interactive communication skills
Certification
- CNP - Certified Notary Public
Notary
I am a Notary.
Timeline
Customer Service Representative
Park National Bank
02.2016 - Current
Hostess/Carry Out
Bob Evans
08.2013 - 03.2016
High School Diploma -
Fairfield Union High School
No Degree - Accounting
Franklin University
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