Kayla Hart
Houston,TX
Summary
Dedicated and detail-oriented customer service professional with a strong commitment to creating positive customer experiences in fast-paced environments. Known for exceptional communication skills, professionalism, and the ability to remain calm under pressure while addressing customer needs with empathy and efficiency. Highly organized, adaptable, and committed to maintaining the highest standards of safety, service, and teamwork. Passionate about delivering personalized care, building rapport with diverse individuals, and ensuring every interaction reflects excellence and attention to detail.
Overview
10
10
years of professional experience
Work History
Personal Lines Account Manager
Leavitt
Houston, TX
06.2025 - Current
- Managed personal lines insurance accounts, ensuring compliance with industry regulations and company policies.
- Developed and maintained strong client relationships, resulting in increased customer satisfaction and retention rates.
- Analyzed client needs to provide tailored insurance solutions, enhancing coverage options and policy understanding.
- Coordinated policy renewals and endorsements, streamlining processes for efficient account management.
- Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
- Maintained up-to-date knowledge of industry trends and regulations, allowing for informed recommendations to clients regarding their insurance needs.
Customer Service Representative
Higginbotham
Houston, Texas
05.2019 - 06.2025
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Analyze customer accounts to assess risk and ensure appropriate services.
- Educated clients on policy details, coverage options, and premium calculations.
- Provided exceptional customer support to resolve insurance inquiries and claims efficiently.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Real Estate Agent
CB&A Realtors
Houston
05.2021 - 05.2025
- Contributed to team efforts in dynamic work settings.
- Assisted colleagues while performing tasks independently.
- Adapted quickly to new responsibilities and environments.
- Supported team initiatives by providing assistance and mentorship.
- Advised clients on property values, market trends, and investment opportunities to support informed decision-making.
- Negotiated successful sales agreements, enhancing client satisfaction and driving repeat business.
Retail Sales Associate
Buy Buy Baby
Katy, TX
07.2016 - 05.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Residential Student Housing Service
Prairie View A&M University Testing Department
Prairie View, Texas
08.2017 - 04.2018
- Resolved resident disputes by mediating conversations among conflicting parties.
- Created detailed reports on occupancy and other related data for management review.
- Collaborated with faculty members to ensure that residential life programs are aligned with the academic mission of the university.
Education
High School Diploma -
Mayde Creek
Katy, TX06.2017
Skills
- Team development
- Problem-solving
- Customer service
- De-escalation techniques
- Attention to detail
- Reliability and punctuality
Timeline
Personal Lines Account Manager
Leavitt
06.2025 - Current
Real Estate Agent
CB&A Realtors
05.2021 - 05.2025
Customer Service Representative
Higginbotham
05.2019 - 06.2025
Residential Student Housing Service
Prairie View A&M University Testing Department
08.2017 - 04.2018
Retail Sales Associate
Buy Buy Baby
07.2016 - 05.2019
High School Diploma -
Mayde Creek