Kayla Hartsoe
Morehead City,NC
Summary
I am a dependable and motivated individual who consistently puts in the effort to achieve my goals. What sets me apart is my genuine care for others and my ability to prioritize people’s needs while staying focused, reliable, and committed to delivering quality work.
Overview
20
20
years of professional experience
Work History
Barista
Dunkin Donuts
Morehead City, NC
05.2006 - 09.2007
- Prepared high-quality beverages consistently to meet customer preferences.
- Operated espresso machines and brewing equipment efficiently during peak hours.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Maintained cleanliness of workstations and adherence to health regulations.
- Used POS/computer system
- Resolved complaints calmly
- Multitasked (drinks, food, register)
- Entering orders into system
- Focus under pressure
Cashier
KMart
Morehead City, NC
09.2007 - 03.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Handled cash, credit, returns
- Worked with a team
- Accuracy when ringing items
- Focus under pressure
- Customer service
- Reliable
Hairstylist Manager
Fantastic Sams
Morehead City, NC
05.2009 - 11.2018
- Addressed and resolved client complaints to optimize salon services and employee behavior.
- Conducted regular training to provide value-added service to customers.
- Created welcoming and nurturing environment for employees and customers to promote sales and services.
- Developed and distributed promotional material to attract new clients.
- Utilized leadership skills and motivation techniques to maximize salon productivity.
- Monitored salon supplies and equipment, ordering new stock as needed.
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Executed productivity benchmarks across departments to maximize company revenue.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Cosmetologist
The Parlor
Morehead City, NC
12.2018 - Current
- Cultivated repeat business by developing long-term relationships with regular customers.
- Maintained clean and safe work environment in accordance with company standards.
- Emphasized product benefits and assisted clients in selecting retail products or services for hair or skin needs.
- Used creativity and knowledge of trends to develop and create new hair styling techniques.
- Developed and implemented color correction techniques for hair.
- Ordered, displayed, and maintained supplies.
- Updated and maintained customer information records such as beauty services provided.
- Kept work stations clean and sanitized tools, such as scissors, and combs.
- Operated cash registered to receive payments from patrons.
- Supervised other hairstylists, hairdressers and assistants.
- Scheduled client appointments.
Education
High School Diploma -
West Carteret High School
Morehead City, NC05-2007
Associate of Science - Medical Office Administration Candidate
Carteret Community College
Morehead City12-2026
Associate of Science - Medical Office Administration Candidate
Carteret Community College
Morehead City12-2026
Skills
- Hair Assessments
- Chemical Mixing and Application
- Makeup Application
- Client Education
- Friendly Communication
- Active Listening
- Relationship Building
- Issue Resolution
- Reflective listening
- Social skills
- Administrative Procedures
- Relationship building and management
- Physical Strength
- Continuing education
- Clear Communication
- Anatomy
- Decision-Making
- Customer Consultation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Documented and resolved issues which led to sucess and improvement.
- Redesigned coffee menu for improved readability.
- Managed daily payment processing and financial records by accurately handling transactions, tracking payments, and organizing business documentation, ensuring reliable records and supporting smooth daily operations.
- Organized and maintained confidential client and business records by creating structured filing and tracking systems, improving accessibility, accuracy, and professionalism in office operations.
Timeline
Cosmetologist
The Parlor
12.2018 - Current
Hairstylist Manager
Fantastic Sams
05.2009 - 11.2018
Cashier
KMart
09.2007 - 03.2009
Barista
Dunkin Donuts
05.2006 - 09.2007
High School Diploma -
West Carteret High School
Associate of Science - Medical Office Administration Candidate
Carteret Community College
Associate of Science - Medical Office Administration Candidate
Carteret Community College