Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Hawkins

Douglass,KS

Summary

Attentive Customer Service Representative with 10+ years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Background of animal care with 2+ years experience with organizations and facilities.

Overview

5
5
years of professional experience

Work History

Esthetician

Eric Fisher Salon
07.2022 - Current
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Enhanced spa revenue through upselling additional services and retail products during consultations. Increased salon revenue by approximately $24,300 and increased rebook rate for services by 46%.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.

Guest Services Coordinator

Eric Fisher Salon
06.2021 - Current
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
  • Streamlined check-in and check-out processes for improved guest experiences.
  • Manage approximately 50 to 100 daily guests through email, calls and in person visits.
  • Assisted guests with special requests, ensuring personalized service and memorable stays.
  • Provided prompt responses to guest inquiries, demonstrating excellent communication skills and professionalism.

Animal Care Technician

Kansas Humane Society
11.2020 - 05.2021
  • Maintained clean and safe living environments for approximately 25 - 65 animals daily by conducting regular inspections and cleaning enclosures thoroughly.
  • Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
  • Collaborated with colleagues to develop effective enrichment activities designed to stimulate natural behaviors in shelter animals.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.

Education Keeper

Tanganyika Wildlife Park
08.2019 - 12.2020
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Handled 10 - 20 different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
  • Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.

Education Program Assistant

Tanganyika Wildlife Park
04.2019 - 12.2020
  • Enhanced program effectiveness by collaborating with teachers to develop and implement engaging educational activities.
  • Contributed to increased student engagement by assisting in the creation of interactive learning materials for diverse classroom settings.
  • Assisted in the coordination of extracurricular activities, fostering a well-rounded educational experience for a number of students anywhere from 20 to 50.
  • Enhanced visitor experience by providing engaging and informative tours of various exhibits to groups between 30 and 60.

Education

Esthetician License - Esthetics

Eric Fisher Academy
Wichita, KS
06.2022

Bachelor of Science - Zoo Science

Friends University
Wichita, KS
12.2019

Associate of Arts - Theatre

Cowley County Community College And Area Vocational-Technical School
Arkansas City, KS
12.2016

Skills

  • Chemical facial peels
  • Proficient in eyebrow and lash tinting
  • Retail Sales
  • Sales background
  • Eyelash extension application
  • KS licensed esthetician
  • Animal care teamwork
  • Habitat maintenance
  • Animal Nutrition
  • Public Education
  • Animal Training
  • Professional Demeanor

Timeline

Esthetician

Eric Fisher Salon
07.2022 - Current

Guest Services Coordinator

Eric Fisher Salon
06.2021 - Current

Animal Care Technician

Kansas Humane Society
11.2020 - 05.2021

Education Keeper

Tanganyika Wildlife Park
08.2019 - 12.2020

Education Program Assistant

Tanganyika Wildlife Park
04.2019 - 12.2020

Esthetician License - Esthetics

Eric Fisher Academy

Bachelor of Science - Zoo Science

Friends University

Associate of Arts - Theatre

Cowley County Community College And Area Vocational-Technical School

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Kayla Hawkins