Kayla Hawkins
Tampa,FL
Summary
Proactive operations manager known for enhancing service efficiency and customer satisfaction. Successful in implementing training programs and managing daily operations in fast-paced environments. Committed to fostering team development and ensuring adherence to operational standards.
Overview
1
1
Certification
7
7
years of professional experience
Work History
General Manager of Operations
Dunkin
Tampa , FL
02.2025 - Current
- Oversaw daily operations and personnel management, ensuring efficient workflow in fast-paced retail environment.
- Implemented process improvements that boosted service efficiency and customer satisfaction.
- Managed inventory levels and ordering processes, ensuring consistent product availability for customers.
- Coordinated training programs, enhancing staff compliance with company standards.
- Conducted regular performance evaluations to support team development initiatives.
- Developed staff schedules to optimize coverage during peak business hours.
- Ensured adherence to health and safety regulations within the store operations.
AR Zone Facilitator
IDEA Public Schools
08.2022 - Current
- IDEA Academy Accelerated Reader Zone Facilitators instruct all students in grades 1-5 with the specific goal of increasing student achievement in reading
- Set ambitious goals for student reading achievement, engaging students, families, and staff in the process.
- Created an inviting learning environment, tracked student progress toward goals, and analyzed data daily to support struggling students.
- Implemented effective teaching strategies to enhance student learning in the AR Zone.
- Together, they are responsible for ensuring that every IDEA student masters the academic and social skills necessary to succeed in college, while also embodying IDEA's core values every day
Amazon Delivery Driver
Amazon Fulfillment
06.2021 - 01.2026
- Delivered over 20,000 packages to customers across various locations
- Executed distribution and delivery of items to Amazon customers on time.
- Assisted in prompt distribution of products to Amazon customers.
- Loaded items and packages from Amazon warehouse, delivering them to clients safely and on time.
- Transported items, goods, and merchandise safely and on time.
Substitute Teacher
IDEA Public Schools
10.2021 - 08.2022
- The substitute teacher position is responsible for always ensuring student safety by supervising scholars with strong classroom management
- Designed and implemented creative instructional strategies to enhance student engagement and motivation.
- Developed creative instructional strategies to keep students engaged and motivated while managing over 30-35 scholars per class K-5
- Implemented lesson plans to ensure effective instructional delivery. designed by absent teachers.
- Developed lesson plans to align with grade-level standards and objectives.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- In the absence of the classroom teacher, the substitute teacher provides instruction, encourages student progress, and manages the learning environment
- Created and executed behavior management plans for students exhibiting challenging behaviors, fostering a positive learning environment.
- Evaluated and selected age-appropriate materials and resources to support effective classroom instruction.
Assistant General Manager
Taco Bell
03.2020 - 02.2021
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
- Assisted Profit & Loss management through cash control/security procedures, inventory maintenance, labor management, and financial report review to support profitability
- Led hiring and firing processes to create a strong team.
- Conducted performance appraisals and took disciplinary action to motivate and train team members for enhanced performance
- Championed recognition and motivation initiatives to foster a positive workplace culture
- Ensuring Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
- Maintained company standards on equipment, facility, and grounds using a preventative maintenance program
Education
Bachelor's - Organizational Management
St. Petersburg College
Saint Petersburg, FL12-2020
Certificate - Project Management
St Petersburg College
Saint Petersburg, FL03-2020
Associates - Business Administration
Hillsborough Community College
Tampa, FL05-2015
High school or equivalent - Business Management
T.R. Robinson High School
Tampa, FL02-2007
Skills
- Operations management
- Process improvement
- Inventory management
- Cost reduction
- Operational excellence
- Strategic planning
- Team leadership
- Staff training
- Customer relationship management
- Problem solving
- Effective communication
- Communication skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Food Manager Certification
- Food Handler
- Driver's License
- Substitute Teaching Certification
- Food Handler Certification
Assessments
- Supervisory skills: Motivating & assessing employees, Completed, 12/20
- Work motivation, Proficient, 06/20
- High school classroom management, Proficient, 02/20
Personal Information
Authorized To Work: US for any employer
Languages
English
Timeline
General Manager of Operations
Dunkin
02.2025 - Current
AR Zone Facilitator
IDEA Public Schools
08.2022 - Current
Substitute Teacher
IDEA Public Schools
10.2021 - 08.2022
Amazon Delivery Driver
Amazon Fulfillment
06.2021 - 01.2026
Assistant General Manager
Taco Bell
03.2020 - 02.2021
Bachelor's - Organizational Management
St. Petersburg College
Certificate - Project Management
St Petersburg College
Associates - Business Administration
Hillsborough Community College
High school or equivalent - Business Management
T.R. Robinson High School