KAYLA HENDERSON

• Investigated insurance claims and reviewed documentation to determine recovery opportunities.

• Maintained organized case files and supporting records.

• Collaborated with attorneys, adjusters, and claims professionals to resolve matters efficiently.

• Communicated claim updates and settlement information to policyholders and third parties.

• Managed multiple files while meeting deadlines and regulatory requirements.

• Maintained confidentiality and compliance standards throughout the claims process.

• Served as the first point of contact for clients, visitors, vendors, and staff.

• Managed a multi-line phone system and routed calls efficiently.

• Coordinated conference room scheduling and meeting logistics.

• Processed incoming and outgoing mail, deliveries, and office correspondence.

• Maintained records, files, and office documentation.

• Assisted with administrative projects and day-to-day office operations.

• Handled sensitive information with professionalism and discretion.

• Prepared lease agreements and maintained resident files.

• Assisted with compliance-related documentation and property records.

• Resolved resident concerns and documented communications.

• Coordinated move-ins, inspections, and leasing appointments.

• Maintained accurate records and provided customer-focused service.

• Investigated insurance claims and reviewed documentation to determine recovery opportunities.

• Maintained organized case files and supporting records.

• Collaborated with attorneys, adjusters, and claims professionals to resolve matters efficiently.

• Communicated claim updates and settlement information to policyholders and third parties.

• Managed multiple files while meeting deadlines and regulatory requirements.

• Maintained confidentiality and compliance standards throughout the claims process.