Kayla Henry
Defiance,OH
Summary
I am proactive and goal-oriented with excellent time management and problem-solving skills. I am known for reliability and adaptability, with great capacity to learn and apply new skills. Committed to leveraging these qualities to drive team and personal success.
Overview
4
4
years of professional experience
Work History
Esthetician
Blush Skincare Spa
05.2023 - Current
- Greet clients with a warm welcome into the spa
- Explain paperwork for first time clients
- Enter paperwork thoroughly into computer system
- Educating clients to the best of my ability on all services, products, and policies
- Creating quality conversation with each client tailoring to their interests, hobbies, and different aspects of their life ensuring an enjoyable time with me
- Recognizing body language, tone, and mood to accommodate anything that may be uncomfortable or if client wants to engage with conversation
- After each service admitting thorough details into database on what was done, how it was done, how clients reacted to treatment, any complications that may have happened and any details that need to be remembered for that person
- Answering phone calls for questions, scheduling appointments, and product pickup times
- Entering giftcards into database to a specific person for desired service and dollar amount on giftcard
- Using database for checking out clients with debit or credit card. Cash handling for customers that choose to pay with cash
- Ensuring clients feel comfortable, relaxed, and informed in each service
- Cleaning and sanitizing all equipment used
- Room is properly swept, mopped, restocked and prepped for next day use
Dog Caregiver
The Purple Dog
10.2020 - 12.2024
- Greeting guests at the front desk to ensure a positive welcome into the building
- Enter detailed records of dog's medical history, vaccinations, allergies, food requirements, temperament of each dog, and owner information
- Filing records of each dog/owner
- Answering phone calls leading to booking appointments for daycare, boarding, and grooming, along with any questions or concerns to the best of my ability
- Clear communication between pet owner and coworkers for a safe and enjoyable stay
- Monitoring dogs closely while playing together or individually
- Ensure a clean, safe environment for each dog
- Keeping my knowledge up to date on new policies, illnesses, and behaviors
- Accommodate dogs with specific requirements such as medications, proper feeding, and owner wants for the dog throughout their stay
Education
Diploma - Esthetics
Summit Salon Academy
Perrysburg, OHHigh School Diploma -
Tinora High School
Defiance, OH05-2021
Skills
- Customer Engagement Skills
- Multitasking and organization
- Time management
- Social Media Marketing
- Adaptable Learner
- Versatile in Fast and Slow Settings
- Team Player
Timeline
Esthetician
Blush Skincare Spa
05.2023 - Current
Dog Caregiver
The Purple Dog
10.2020 - 12.2024
Diploma - Esthetics
Summit Salon Academy
High School Diploma -
Tinora High School