Kayla Hensley
El Cajon
Summary
Dedicated professional with strong customer service skills and proven multitasking abilities. Expertise in time management enhances efficiency in executive support roles. Committed to delivering high-quality assistance and fostering positive client relationships.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Mortgage Loan Processor
AimLoan
San Diego
10.2024 - Current
- Processed mortgage applications for compliance with company and regulatory standards.
- Coordinated timelines to ensure timely processing of loans and adherence to closing dates, improving overall workflow.
- Coordinated communication between borrowers, lenders, and real estate agents.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Supported loan issuance by assisting with applications and processing paperwork, facilitating efficient approval processes.
- Handled customer inquiries via phone, email, and chat to enhance client satisfaction and streamline communication.
- Facilitated appraisal requests to ensure accurate property evaluations. and title services on behalf of borrowers when necessary.
Sales Associate
Bath & Body Works
Santee
10.2021 - 12.2024
- Assisted customers in selecting products and offered personalized recommendations.
- Upsold additional products, contributing to increased sales revenue and customer retention.
- Excelled in fast-paced work environment, enhancing customer satisfaction through effective service.
- Handled customer inquiries and resolved issues, contributing to increased customer satisfaction.
- Executed returns and exchanges efficiently, ensuring compliance with company policies.
- Operated Point of Sale system for transactions and returns efficiently.
- Maintained store presentation and organized merchandise displays to enhance customer shopping experience.
- Restocked products to ensure product availability and enhance overall store visibility.
- Monitored inventory levels daily to identify restocking needs and maintain product availability. and restocked shelves to ensure product availability.
Member Service Representative
AAA Auto Club of Southern California
San Diego
06.2022 - 05.2024
- Provided exceptional retail assistance, enhancing overall customer experience.
- Managed cashiering operations to ensure accurate financial transactions.
- Executed DMV transactions, ensuring timely service for customers.
- Implemented cross-selling techniques to increase overall sales and customer satisfaction.
- Supported promotional events, actively engaging with members to promote services and distribute materials.
- Coordinated road trip planning, providing customized travel solutions for enhanced customer satisfaction.
Mortgage Loan Underwriter
Aimloan
San Diego
08.2020 - 05.2022
- Mortgage underwriting
- Reviewed credit documents to assess borrower eligibility and risk
- Reviewing income
- Ensure that customers are qualified to move forward with the loan based on income and debt
- Conducted thorough document reviews ensuring accuracy and compliance with regulations, facilitating timely loan processing
- Evaluated appraisal reports to confirm accuracy and relevance, supporting informed lending decisions
- Mortgage processing
- Refinance/purchase transactions
Pastry Cook
Starbucks
Chicago
06.2019 - 06.2020
- Prepared and baked diverse selection of pastries daily to meet customer demand.
- Managed inventory levels to maintain consistent supply of fresh ingredients.
- Processed and fulfilled daily customer orders efficiently.
- Adhered to recipes to ensure quality and consistency in food preparation.
- Collaborated with team to consistently meet and exceed daily production goals.
- Started early morning shifts to prepare for daily operations.
- Completing a daily prep list
- Remained on feet for over 10 hours daily to fulfill job responsibilities.
Lead Pastry Cook
BARTON G
Chicago
02.2019 - 06.2019
- Executed ticketed orders accurately and promptly to meet customer expectations
- Monitored product inventory to ensure availability and minimize waste
- Accurately following recipes
- Worked independently on assigned tasks
- Crafted cotton candy for events and customers, enhancing their experience
- Mousses, sauces, buttercreams, frostings, cakes, donuts, tarts, bars
- Operated industrial fryer to prepare food
Lead Pastry Cook
PUESTO
La Jolla
02.2017 - 01.2019
- Led pastry team to develop innovative desserts, enhancing restaurant menu offerings
- Executed daily menu item preparation with precision, ensuring timely service
- Accurately follows recipes, even with a rapidly changing menu
- Consistently following safety and sanitation guidelines
- Managed supply ordering and inventory records, supporting smooth kitchen operations
Shift Supervisor
Starbucks
San Diego
08.2014 - 01.2019
- Responsible for all store operations during assigned shifts.
- Managed employees to enhance customer satisfaction
- Provide excellent customer service
- Handled cash and controlled inventory to maintain operational accuracy
- Managed opening and closing procedures for store
- Led employees in upholding safety and sanitation procedures consistently
Education
Associate - Baking and Pastry
Art Institute of California-Argosy University
San Diego, CA09-2016
Skills
- Loan processing oversight
- Mortgage application analysis
- Financial transaction accuracy
- Regulatory compliance knowledge
- Risk assessment techniques
- Financial documentation management
- Microsoft Office proficiency
- Time management
- Team collaboration
- Customer service excellence
- Client relationship management
- Sales strategies
- Point of sale systems
Certification
- Food Handler
- ServSafe
Timeline
Mortgage Loan Processor
AimLoan
10.2024 - Current
Member Service Representative
AAA Auto Club of Southern California
06.2022 - 05.2024
Sales Associate
Bath & Body Works
10.2021 - 12.2024
Mortgage Loan Underwriter
Aimloan
08.2020 - 05.2022
Pastry Cook
Starbucks
06.2019 - 06.2020
Lead Pastry Cook
BARTON G
02.2019 - 06.2019
Lead Pastry Cook
PUESTO
02.2017 - 01.2019
Shift Supervisor
Starbucks
08.2014 - 01.2019
Associate - Baking and Pastry
Art Institute of California-Argosy University