Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAYLA HICIANO

New City

Summary

Dedicated and driven professional with a strong desire to contribute expertise and skills to improve business outcomes. Thrives in collaborative team environments, utilizing a solid work ethic to seamlessly adjust to various procedures and propel organizational goals forward. Known for being innovative and goal-oriented, with a commitment to continuous improvement and maximizing service quality to meet evolving company demands.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Behavior Technician

Momentum Behavior Care
11.2024 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Record and analyze client data to track progress and inform care adjustments
  • Use positive reinforcement techniques to promote skill acquisition and behavior management
  • Collaborate with families to ensure consistency and progress across environments
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.

Coordinator

Gratus HealthCare Choices
02.2024 - Current
  • Greeted visitors warmly and ensured they had a positive experience.
  • Handled cash and credit card payments with accuracy.
  • Answered phones professionally in accordance with organizational protocols.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.
  • Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources.
  • Responded to telephone calls and emails from customers or clients to answer questions or resolve problems.
  • Coordinated office activities by ordering supplies, maintaining inventory and scheduling equipment repairs.
  • Provided customer service support via phone calls or emails when needed.
  • Maintained accurate records of projects, tasks, and deadlines using database software.

Pit Crew Member

K1 speed
05.2024 - 11.2024
  • Able to diagnose issues and recommend solutions for repair.
  • Excellent communication skills with crew members and drivers.
  • Ability to push/maneuver heavy objects up to 200/600 pounds without assistance.
  • Demonstrated knowledge of vehicle dynamics including speed adjustments based on track conditions.
  • Adept at problem solving on the fly during races or practice runs.
  • Familiar with safety protocols when working around race cars and during pit stops.
  • Highly organized with attention to detail when preparing vehicles for races.
  • Proficient in using computers for data entry and logging information related to car performance.

Baby Sitting

KAYLA HICIANO
09.2023 - 01.2024
  • Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights or just some extra help
  • Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
  • Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
  • Being attentive and aware
  • Keeping them fed and well cared for
  • Helping them with any afterschool work
  • Picking them up from the bus stop.

Education

High School Diploma -

Clarkstown South High School

Skills

  • Data Collection
  • Deadline management
  • Workflow Analysis
  • Documentation skills
  • Behavior management
  • Prompting and fading strategies
  • Active listening
  • Good Communication

Certification

  • CPR
  • Babysitting Basics, and Advanced
  • Child Care
  • Volunteer Cadet, Town of Clarkstown, Certificate
  • RBT Training - should be complete in the next month and a half
  • Workflow Specialist, Asana - 2025

Timeline

Behavior Technician

Momentum Behavior Care
11.2024 - Current

Pit Crew Member

K1 speed
05.2024 - 11.2024

Coordinator

Gratus HealthCare Choices
02.2024 - Current

Baby Sitting

KAYLA HICIANO
09.2023 - 01.2024

High School Diploma -

Clarkstown South High School

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