Salesforce
Kayla Hicks
Payroll Customer Service
Bessemer City,NC
Summary
Currently, seeking to transition into a Human Resources role with an excelling company. Well-qualified specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Currently looking to move into a human resources payroll position.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Client Transition Specialist
TTEC
Bessemer City, NC
01.2023 - Current
- Managed internal and external client-facing relationships through transitional periods.
- Developed solutions to address complex issues and operational gaps.
- Identified impacted parties, business partners and resources required for planned changes.
- Partnered with business teams to understand needs and mitigate potential problems.
Client Transition Specialist
Working Solutions
Bessemer City, NC
01.2018 - 01.2023
- Managed internal and external client-facing relationships through transitional periods.
- Designed processes and systems supporting business needs before, during and after transitions.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Partnered with business teams to understand needs and mitigate potential problems.
Office Manager/Payroll Specialist
Go Pro Mechanics
Charlotte, NC
01.2018 - 01.2020
- Evaluated over 50 employee records and productivity and submitted evaluation reports.
- Managed office operations while scheduling appointments.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Payroll Specialist
Five Star Food Express
Flushing, MI
01.2016 - 01.2018
- Verified and submitted timekeeping information for accurate and efficient payroll processing for over 100 employees.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
Office Manager/Payroll Specialist
Postmates
Bessemer City, NC
01.2015 - 01.2017
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Tax Preparation Specialist
Jackson Hewitt
Hudson, NC
01.2012 - 01.2016
- Researched complex tax issues utilizing online resources and professional tax software
- Communicated with clients regarding tax situations, providing guidance on financial decisions
- Analyzed financial documents to accurately reflect client information on tax returns
- Completed and filed returns with tax departments at local, state, and federal levels.
Education
Bachelor of Business Administration - Business Administration - Human Resources
Colorado Tech University
07.2022 - 05.2025
Skills
New hire processing
Time sheet review
Payroll administration
Data imports
Payroll administration experience
Customer service expert
Active Listening
Data Entry
Attention to Detail
Exit Interviews
New employee onboarding
HR policies
MS Office
Saas
Managing client relations
Software
Saas
People Soft
ADP
Certification
Microsoft Office
Timeline
Microsoft Office
06-2023
Client Transition Specialist
TTEC
01.2023 - Current
Bachelor of Business Administration - Business Administration - Human Resources
Colorado Tech University
07.2022 - 05.2025
Client Transition Specialist
Working Solutions
01.2018 - 01.2023
Office Manager/Payroll Specialist
Go Pro Mechanics
01.2018 - 01.2020
Payroll Specialist
Five Star Food Express
01.2016 - 01.2018
Office Manager/Payroll Specialist
Postmates
01.2015 - 01.2017
Tax Preparation Specialist
Jackson Hewitt
01.2012 - 01.2016