Kayla Higgins Foster
Milwaukee,WI
Summary
Proven leader with extensive experience at Azura Memory Care, . Demonstrates reliability and problem-solving abilities, ensuring high standards of care and staff mentorship. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level patient services positions. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
House Supervisor
Azura Memory Care
Fox Point, WI
01.2024 - Current
- Managed staff schedules to ensure optimal coverage during peak hours and reduced overtime costs.
- Streamlined communication between departments for improved patient flow and satisfaction.
- Reviewed clinical documentation to asses standards and quality of care.
- Resolved conflicts among team members promptly and effectively, maintaining a harmonious work environment.
- Exemplified strong leadership skills by serving as a mentor for new staff members, providing guidance and support throughout their onboarding process.
- Checking Vitals daily
- Distributing medication
Caregiver
ANew Healthcare
Wauwatosa, WI
06.2016 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Special Education Paraprofessional
Milwaukee Public Schools, MPS
Milwaukee, WI
03.2022 - 01.2024
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance, and assessments.
- Oversaw class of students in absence of instructor.
- Established professional relationships with parents and other teachers to increase rapport and support.
Customer Service Representative
FedEx
Milwaukee, WI
06.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Wisconsin Conservatory of Life Long Learning
Milwaukee, WI06.2013
Skills
- Health and safety
- Medication Administration
- Employee Training
- Staff Training
- Inventory Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Reliability
- Effective Communication
Timeline
House Supervisor
Azura Memory Care
01.2024 - Current
Special Education Paraprofessional
Milwaukee Public Schools, MPS
03.2022 - 01.2024
Customer Service Representative
FedEx
06.2021 - 03.2022
Caregiver
ANew Healthcare
06.2016 - Current
High School Diploma -
Wisconsin Conservatory of Life Long Learning