Kayla Hilkemeier
Rochester,MI
Summary
Professional with background monitoring pool activities and managing employee performance for safe and enjoyable pool atmosphere. Successful at resolving problems and addressing concerns quickly to prevent safety issues, maintain facility, and enhance experiences for guests. Strong knowledge of CPR and first aid techniques and training methods.
Overview
2
2
years of professional experience
Work History
Deck Supervisor
Goldfish Swim School
Rochester, MI
10.2022 - 08.2024
- Assisted with training new personnel in safe working practices as well as use of tools and equipment.
- Resolved customer complaints promptly while ensuring their satisfaction with services provided.
- Prepared reports detailing progress made on various tasks or initiatives undertaken by the deck department.
- Managed and coordinated daily operations of the deck department, including planning, scheduling and assigning tasks to staff.
- Supervised and evaluated performance of personnel in accordance with established policies and procedures.
- Conducted regular inspections of work areas to ensure accuracy and quality of work performed by employees.
Education
High School Diploma -
Stoney Creek High School
Rochester Hills, MI05-2024
Skills
- Crew Leadership
- Creative Problem-Solving
- Multitasking
- Time Management
- Adaptability and Flexibility
- Reliability
- Organizational Skills
- Teamwork and Collaboration
- Decision-Making
Timeline
Deck Supervisor
Goldfish Swim School
10.2022 - 08.2024
High School Diploma -
Stoney Creek High School
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