Kayla Hill
NY
Summary
Highly efficient health care worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Experienced Cardiac Monitor Technician with excellent data interpretation skills and professional demeanor. Committed to providing calming environment for patients to ease anxiety and produce accurate, true results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Highly efficient healthcare member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
11
11
years of professional experience
Work History
Clerck
Health Alliance Hospital
Kingston, NY
01.2023 - Current
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Utilized office management software to record and track customer information.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
Cardiac Monitor Technician
Westchester Medical Center/ Health Alliance
Kingston, NY
01.2022 - Current
- Improved patient care by accurately interpreting and reporting cardiac monitor readings.
- Enhanced communication between medical staff by providing timely updates on patient cardiac status.
- Reduced response time for critical events with vigilant monitoring of cardiac rhythms and alerts.
- Assisted in saving lives through efficient recognition and reporting of life-threatening arrhythmias.
- Ensured proper functioning of monitoring equipment through regular maintenance checks and calibrations.
- Contributed to a safer hospital environment by adhering to strict infection control protocols when handling equipment.
- Supported the medical team during emergencies, assisting with CPR and defibrillation as needed.
- Provided exceptional patient support, addressing concerns regarding cardiac monitoring procedures and devices.
- Demonstrated strong attention to detail while analyzing complex waveform patterns for abnormalities or changes in patient condition.
- Participated in case reviews, sharing expertise on cardiac monitoring techniques with fellow technicians and medical professionals.
- Facilitated smooth transitions between shifts by providing comprehensive handover reports detailing any significant events or observations during monitoring periods.
- Helped maintain departmental efficiency by promptly troubleshooting technical issues with monitoring systems or software applications when they arose.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
- Collaborated with healthcare team to maintain quality patient care.
- Maintained accurate and detailed records of patient information and treatments.
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
Facility Manager
WMCR
woodstock , NY
01.2022 - Current
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provide care for M.H.E. residents
- Teach residents daily living skills
- Assist residents im crisis
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Telecommunication /Security Dispatcher
Health Alliance Hospital/ Wmc Health
Kingston Ny
01.2013 - Current
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Increased officer accountability by tracking patrol routes and maintaining detailed activity logs for each shift.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Assisted in creation of comprehensive incident reports, detailing all relevant information for further analysis and resolution.
- Conducted regular audits of dispatcher call logs to identify areas for improvement in response times and accuracy of information relayed to officers.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Monitored and analyzed security trends, providing recommendations for improvements in operations or procedures to maintain safe environment for clients.
- Responded to multiple calls per day to execute service or requests for emergency and routine assistance.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Improved communication between security teams by implementing a standardized radio protocol for incident reporting.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Assisted callers in emergency situations with appropriate information and support.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked with local medical examiners office doing paperwork and tracking all daily activities and security
Education
Bachelor of Science - Psychology
Capella University
Minnesota04.2024
Associate of Science - Human Services
Suny Ulster
Stone Ridge, NY06.2021
Skills
- Google Drive
- Administrative tasks
- Data Entry and 10-Key
- Switchboard Operation
- Microsoft Office
- Scheduling
- Staff Supervision
- Prioritization
- Attention to Detail
- Strategic Planning
- Quality Control
- Customer Relations
- PPE use
- Multitasking Abilities
- Recordkeeping
- Patient preparation
- Electronic Charting
- Patient Communication
- Continuous Glucose Monitoring
- Vitals monitoring
- HIPAA Compliance
- CPR/AED
- Patient Recordkeeping
- Documentation
- Telemetry monitoring
- Equipment Inspection
- Basic Life Support
- Troubleshooting
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Critical Thinking
- Incident Reports
- Coaching and Mentoring
- Computer Skills
- Public Safety Telecommunicator
- Providing Clear Directions
- Rapid Needs Assessment
- CPR and First Aid
- Communications Training Officer
- Unit Dispatch
- Security Protocols
- Information Relay
- Dispatch Coordination
- Information intake
- Daily reports
- Call Management
- Emergency support
- Cultural Awareness
- Social Perceptiveness
- Analytical and Critical Thinking
- Problem Resolution
- Public Speaking
- Written Communication
Timeline
Clerck
Health Alliance Hospital
01.2023 - Current
Cardiac Monitor Technician
Westchester Medical Center/ Health Alliance
01.2022 - Current
Facility Manager
WMCR
01.2022 - Current
Telecommunication /Security Dispatcher
Health Alliance Hospital/ Wmc Health
01.2013 - Current
Bachelor of Science - Psychology
Capella University
Associate of Science - Human Services
Suny Ulster