Kayla Hodges
Mesquite,TX
Summary
Motivated worker enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature.
Resourceful in balancing customer, company and employee needs. Reliable Shift Supervisor bringing 2 years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated student interested in applying excellent communication and interpersonal skills to a role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Allied Universal Security Services
Irving, TX
06.2023 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Investigated accidents or incidents occurring during shift hours.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
Security Officer
Allied Universal Security Services
Plano, TX
12.2022 - 06.2023
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Maintained accurate logs of all security related activities.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
Team Member
Taco Bell
Dallas, TX
08.2021 - 12.2022
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Rotated through series of different stations based on team needs.
Education
Associate of Science - Health Information Technology
El Centro College
Dallas, TX05-2025
High School Diploma -
Skyline High School
Dallas, TX06-2022
Skills
- Staff Education And Training
- Staff Training And Onboarding
- Staff Development
- Training Assistance
- Staff Scheduling
- Staff Supervision
- Problem-Solving
- Issue Resolution
- Customer Service Experience
- Work Delegation
- Shift Reporting
- Guest Service
- Flexible Schedule
- Mail Handling
- microsoft word and excel
- Fast Learner
- Calendar Management
- Dedicated Team Player
- Inbound Phone Call Handling
- Excel Spreadsheets
Affiliations
- School event planning
- Outdoor Activities
- Working out
Accomplishments
- 10-hour OSHA certification
Certification
- private security license
- Texas state identification card
Languages
English
Full Professional
Timeline
Shift Supervisor
Allied Universal Security Services
06.2023 - Current
Security Officer
Allied Universal Security Services
12.2022 - 06.2023
Team Member
Taco Bell
08.2021 - 12.2022
Associate of Science - Health Information Technology
El Centro College
High School Diploma -
Skyline High School
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