Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Hoff

Hopkins,MN

Summary

Attentive personable housing coordinator committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies through out the metro area. Experience in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping, problem-solving capabilities, and advocating on the behalf of clients in which I support. A driven employment specialist with a passion for helping individuals achieve their personal and professional goals. Expertise in employment counseling and placement services, excelling in networking to establish crucial relationships with prominent local employers. Utilizes a strategic approach to ensure clients are placed in fulfilling positions that align with their skills, interests, and abilities. Proven track record of coaching clients on resume writing, interviewing, time management, and teamwork. Successful leader with the ability to create efficient teams for designing comprehensive vocational counseling programs. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills, motivating the pursuit of new challenges. Detail-oriented, self-sufficient, and enthusiastic worker who operates efficiently and effectively with minimal supervision. Offers top-notch customer service skills, prioritizing a person-centered approach and demonstrating a talent for serving others. Possesses extensive knowledge of common sense and customer service principles. Communicative and team-oriented individual with a proven history of fostering goals and contributing as a valuable team player. Proficient in 245D required policies and procedures, including intake, 45-day, semi-annual, and annual meetings. Earned an ARCE certificate with an emphasis on customized employment in August 2023.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Housing Coordinator

Arcane Health Services
02.2025 - Current
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Oversaw housing plans for over fourteen clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Coordinated with local agencies to provide housing and prevent homelessness, and decreasing homelessness.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
  • Oversaw housing plans for over fourteen clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.

Lead Security Screener

Global security with Delta Airlines
04.2020 - Current
  • Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage.
  • Upheld strong customer service standards while completing screenings.
  • Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
  • Directed passengers clearly for quick movement through security screening process.
  • Completed routine and incident-related documentation.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
  • Used x-ray scanners to check items for signs of unauthorized materials.

Employment Specialist

Accord
12.2022 - 02.2025
  • Provided expert guidance of all 245D required policies and procedures.
  • Managed initial intakes, 45 Day, semi-annual, and annual meetings.
  • Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
  • Placed individuals with disabilities in jobs based on skills, abilities and interests.
  • Managed rolling caseload of clients and maintained impeccable documentation.
  • Wrote job support plans with clients and provided follow-along supports to maintain client employment.
  • Conducted customized employment individualized work and or assessments to determine client's eligibility for employment work and programs.
  • Provided comprehensive case management services to ensure successful job placement outcomes.

Preschool Teacher

Star Child Development Center LLC
12.2016 - 04.2020
  • Teaching children 3-5 years.
  • Basic subjects, Reading, Writing, Math and Science.
  • Elevated level of care and attention.
  • Oversee ratio of at least 10 children.

Education

Some College (No Degree) - Nursing

Minneapolis Community And Technical College
Minneapolis, MN

High School Diploma -

North Senior High School
Minneapolis, MN
06-2005

Skills

  • Microsoft Office Suite Professional Strong problem Solving, analytical, and multi-tasking abilities Detail oriented, motivated, self-starter, dependable, able to meet deadlines with solid ability to work independently as well as a team player
  • Strategic employer communication
  • Training logistics coordination
  • Identifying employment barriers
  • Administrative support
  • Consistently reliable
  • Strong focus on accuracy
  • Proficient in managing multiple tasks
  • Problem solving
  • Disability support services
  • Personalized service planning
  • Establish program objectives
  • Client case management
  • Human Resources Support
  • Compliance management
  • Problem-solving aptitude
  • Collaborative team member
  • Attention to detail
  • Crime Prevention
  • Risk assessment and mitigation
  • ID authentication process
  • Affordable housing
  • Expertise in tenant rights advocacy
  • Community support services
  • Lease compliance administration
  • Property oversight
  • Residential property inspections

Certification

A certification in emphasis on customized employment awarded August 2023, ARCE certificate.

Timeline

Housing Coordinator

Arcane Health Services
02.2025 - Current

Employment Specialist

Accord
12.2022 - 02.2025

Lead Security Screener

Global security with Delta Airlines
04.2020 - Current

Preschool Teacher

Star Child Development Center LLC
12.2016 - 04.2020

Some College (No Degree) - Nursing

Minneapolis Community And Technical College

High School Diploma -

North Senior High School