Office Ally
Kayla Hofferth
Rensselaer,IN
Summary
Hardworking, knowledgeable and passionate medical office professional with strong organizational skills eager to secure entry-level Medical Billing or Coding position. Experienced at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment. Ready to help a team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist
Sheets Family Practice LLC
2023.08 - 2024.06
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Communicated with insurance companies to research and resolved coding discrepancies.
EEG Technician
Cerebrocare LLC
2023.08 - 2024.06
- Summarized technical data to assist physicians to diagnose brain, sleep or nervous system disorders.
- Monitored patients during tests or surgeries using electroencephalographs (EEG), evoked potential (EP) instruments or video recording equipment.
- Updated electronic medical records with current patient data and physician notes.
- Attached electrodes to patients using adhesives.
- Maintained cleanliness of procedure area to meet infection control policies.
- Stocked supplies to maintain functional space for safe procedure delivery.
- Managed busy schedule with over 15 procedures every week.
- Completed over 500 EEG's.
City Mail Carrier
United States Post Office
2019.11 - 2023.07
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Distributed mail on foot to residences and businesses, delivering to approximately 600 customers per shift.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Correctional Officer
Jasper County Sheriff Department
2013.03 - 2019.08
- Completed intake paperwork, fingerprints, and searches.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted routine and emergency head counts.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Booked new inmates into facility and processed inmates for release.
- Responded to emergency situations and de-escalated hostile confrontations.
- Managed 80+ inmates daily.
Education
Certificate/ CBCS - Medical Billing And Coding Specialist
Saint Josephs College
Rensselaer, IN09.2024
High School Diploma -
Rensselaer Central High School
Rensselaer, IN06.2008
Skills
- Claims Processing
- Medical record review
- Revenue Cycle Management
- Payment posting
- Medical terminology expertise
- Insurance coding (ICD-10 and CPT)
- HCPCS
- HIPAA Compliance
- Regulatory guidelines
- Coding Error Resolution
- Medical Billing
- Knowledgeable in Office Ally (EHR & Practice Mate)
- Knowledgeable in NextGen Office (EHR Software)
Certification
- CCS - Certified Coding Specialist - NHA
- CBS - Certified Billing Specialist - NHA
Software
HealthFusion
Total MD
NextGen
Timeline
Medical Billing Specialist
Sheets Family Practice LLC
2023.08 - 2024.06
EEG Technician
Cerebrocare LLC
2023.08 - 2024.06
City Mail Carrier
United States Post Office
2019.11 - 2023.07
Correctional Officer
Jasper County Sheriff Department
2013.03 - 2019.08
Certificate/ CBCS - Medical Billing And Coding Specialist
Saint Josephs College
High School Diploma -
Rensselaer Central High School
- CCS - Certified Coding Specialist - NHA
- CBS - Certified Billing Specialist - NHA
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