Tara Hall
Heath,OH
Summary
Ambitious medical assistant with nine years of experience in a private practice looking to switch my career focus back to the Customer Service/Care industry. Working in these environments I have developed skills in empathy, conflict resolution in person and via telephone. Ready to excel in a remote position in Customer Service.
Overview
35
35
years of professional experience
Work History
Lead Medical Assistant
Family Practice WestCare LLC
Grove City, OH
10.2015 - 12.2023
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Cashier/Customer Service Manager
Cub Foods
Columbus, OH
05.1989 - 07.1996
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced daily transactions on a computerized point-of-sale system.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
CMA - Medical Assisting
Heritage College
Columbus, OH04-2015
Skills
- Active Listening
- Critical Thinking
- Medical Terminology
- Multitasking Ability
- Relationship Building
- Patient Data Confidentiality
- Calm Demeanor
Affiliations
Beginning the chicken life! Enjoying our nine month old chickens and one month old turkeys. Love to hunt and fish to keep active.
Timeline
Lead Medical Assistant
Family Practice WestCare LLC
10.2015 - 12.2023
Cashier/Customer Service Manager
Cub Foods
05.1989 - 07.1996
CMA - Medical Assisting
Heritage College
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