Kayla Holderfield
Rome,GA
Summary
Dedicated customer service professional with a strong track record of delivering positive and memorable experiences. Demonstrates exceptional multitasking and time management skills while thriving under pressure. Committed to aligning practices with company goals, consistently meeting and exceeding organizational expectations. Adept at adapting to new challenges, enhancing brand reputation and customer satisfaction. Seasoned Jail Officer with background in maintaining order and safety within correctional facilities. Skilled in enforcing rules, discipline measures, and inmate supervision. Demonstrated strengths include conflict resolution, crisis management, and communication skills. Past achievements encompass successful de-escalation of volatile situations to maintain peace and security.
Overview
15
15
years of professional experience
Work History
Bartender
Buffalo Wild Wings
Rome, GA
03.2022 - 11.2024
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Server
Ocharles
Rome, GA
04.2019 - 02.2022
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
Jail Officer
Floyd County Jail
Rome, GA
08.2016 - 10.2018
- Ensured compliance with established security protocols and procedures.
- Maintained order within the jail facility by monitoring inmate activities.
- Provided assistance to medical staff in responding to emergency situations.
- Supervised inmate movement within the jail, including transporting inmates to court hearings.
- Conducted searches of inmates, cells, and visitors for contraband items such as weapons or drugs.
- Inspected all incoming mail for contraband materials.
- Monitored surveillance cameras and took action when necessary.
- Responded quickly and appropriately to incidents of violence or rule infractions among inmates.
- Prepared written reports on activity within the jail facility.
- Performed administrative duties such as filing paperwork related to inmate admissions or releases.
- Attended meetings with other law enforcement personnel regarding policies, regulations, and best practices.
- Participated in training sessions on topics related to correctional officer duties.
Bartender/server/togo
Applebee's Grill + Bar
Rome, GA
02.2010 - 12.2015
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Answered telephone to provide dining information and take reservations.
- Upsold customers from shelf to premium brands to help boost sales.
Education
High School Diploma -
Armuchee High School
Rome Ga08-2011
Skills
- Hospitality service expertise
- Engaging personality
- Outstanding customer service
- Courteous
- Liquor, wine, and food service
- Positive and professional
Timeline
Bartender
Buffalo Wild Wings
03.2022 - 11.2024
Server
Ocharles
04.2019 - 02.2022
Jail Officer
Floyd County Jail
08.2016 - 10.2018
Bartender/server/togo
Applebee's Grill + Bar
02.2010 - 12.2015
High School Diploma -
Armuchee High School
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