Kayla Hawley
Dundee
Summary
Motivated professional with experience in customer service, purchasing, and inventory management. Skilled in order processing, vendor relations, and coordinating logistics to ensure timely and accurate deliveries. Demonstrates strong communication and organizational abilities, with a proven track record of supporting daily operations in fast-paced retail and food service environments.
Overview
6
6
years of professional experience
Work History
Bakery Production Worker
Zingermans Bakehouse
Ann Arbor
04.2025 - Current
- Monitored baking times and temperatures for optimal results.
- Followed recipes to ensure consistency in product preparation.
- Conducted quality checks on ingredients and final products to ensure adherence to standards.
- Inspected product for defects or deviations from standard specifications.
- Maintained cleanliness and organization of workstations to support efficient production.
- Adhered to strict hygiene protocols while handling food items.
- Trained new staff on bakery processes and safety protocols.
- Collaborated with team members to meet production schedules.
- Recorded batch numbers and quantities on log sheets to track production accuracy.
- Dismantled bakery machines after each use and cleaned them thoroughly before reassembling them again.
Purchasing & Office Associate
Natural Foods
01.2022 - 04.2025
- Managed purchase orders, invoices, and inventory to ensure seamless operations.
- Correspond with vendors to ensure orders are fulfilled correctly and in a timely manner.
- Ensured efficient pickup of purchase orders by managing truck schedules.
- Entered incoming orders into system and coordinated with warehouse for timely fulfillment.
- Processed billing for orders returned from the warehouse.
- Take care of any damaged products and file any necessary claims.
- Efficiently manage cash register, accurately process payment and provide excellent service to customers.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with product selection and provided nutritional information.
- Resolved customer complaints via phone or email, ensuring customer satisfaction.
- Handled customer inquiries and resolved issues in a timely manner.
- Answered customer phone calls and emails.
- Educated customers on promotions and special offers available in-store.
- Supported management in training new staff on operational procedures.
- Performed general office duties such as photocopying, faxing, scanning documents.
- Sorted and filed paperwork in designated locations for easy access.
Cashier/Baker
Organic Bliss
Toledo
01.2020 - 01.2022
- Prepared and baked a variety of pastries and baked goods according to detailed recipes and quality assurance standards.
- Managed inventory to ensure consistent availability of baked goods.
- Maintained cleanliness and organization of baker cases and supplies to uphold quality standards.
- Collaborated with team members to streamline operations and meet task deadlines.
Education
High School Diploma -
Whitmer Highschool
01-2018
Skills
- Production techniques
- Quality control
- Food safety
- Inventory management
- Stock control
- Equipment operation
- Supplier management
- Data Entry
- Cash management
- Time Management
References
- Corina Sifuentes, 419-367-2985, sifuva@gmail.com, Business Partner and Coworker
- Jeffery Graham, 704-718-3747, jtg419@gmail.com, Mustard Seed
Timeline
Bakery Production Worker
Zingermans Bakehouse
04.2025 - Current
Purchasing & Office Associate
Natural Foods
01.2022 - 04.2025
Cashier/Baker
Organic Bliss
01.2020 - 01.2022
High School Diploma -
Whitmer Highschool