Kayla Holliday

Simi Valley,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty

Overview

years of professional experience

Work History

Cocktail Server/Bartender

Pechanga Resort Casino

08.2023 - 02.2025

Provided attentive service, regularly checking in on guests to ensure their needs were met.
Managed cash transactions accurately, ensuring proper handling of payments and tips.
Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Prepared alcoholic and non alcoholic beverages

Customer Service Representative

Pauma Casino

01.2022 - 07.2023

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Signed up customers with memberships and walked them through promotions

Server

Dennys Restaurant

03.2019 - 12.2021

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Conejo Valley High School

Newbury Park, CA

01-2012

Skills

Customer service
Cash handling

Handling large groups
Alcohol awareness

Timeline