Kayla Holmes
Fort Huachuca,AZ
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Division Assistant
SOSi
Fort Huachuca, Arizona
11.2017 - 02.2019
- Assisted Division Chief in overseeing the productivity and application performance of over 100 technical analysts
- Worked closely with multiple Project Managers, Division Chiefs and Military Personnel to streamline government network services that manage CONUS military installations
- Acted as liaison between multiple departments within the installation
- Data compilation with statistical analysis and submitted detail reports with suggested courses of action
- Met challenging quotas for productivity and accuracy of work
- Performed clerical tasks for senior team members.
- Maintained quality assurance procedure documentation.
ARC Subject Matter Expert
SOSi
Fort Huachuca, Arizona
05.2016 - 11.2017
- Prepared subject matter documentation and disseminated for internal and external use
- Broadened individuals' foundational knowledge and advanced principles and techniques with training
- Worked one on one with other analysts providing customer service to government and military personnel
- Created and dispatched Request and Restoration tickets for multiple departments.
- Identified key performance indicators and guided team members on refining procedures to improve outcomes.
Engineering Technician
ManTech
Fort Huachuca, AZ
10.2015 - 12.2015
- Carried out successful research, including collecting, analyzing and reporting on data
- Resolved production and quality challenges through development and implementation of improvement initiatives
- Supplied production data to field operators, technicians, engineers and supervisors which was used in the creation and productions of devices used in combat environments
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions
- Operated and maintained military vehicles and maintained operator logs, forms and records in accordance with company policies and regulations.
Education
Associate of Science - Mortuary Science
Dallas Institute of Funeral Service
true07-2025
Skills
- SECRET Security Clearance: Inactive
- Customer Service
- Office Administration
- Multi-Line Phone Systems
- Professional Networking
- Document Preparation
- Excellent Communication
- Computer Skills
- Data Analysis
Certification
- F1 ITIL
- Certified Crematory Operator
References
References available upon request.
Timeline
Network Division Assistant
SOSi
11.2017 - 02.2019
ARC Subject Matter Expert
SOSi
05.2016 - 11.2017
Engineering Technician
ManTech
10.2015 - 12.2015
Associate of Science - Mortuary Science
Dallas Institute of Funeral Service
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