Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Kayla Holmes

Fort Huachuca,AZ

Summary

Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Network Division Assistant

SOSi
Fort Huachuca, Arizona
11.2017 - 02.2019
  • Assisted Division Chief in overseeing the productivity and application performance of over 100 technical analysts
  • Worked closely with multiple Project Managers, Division Chiefs and Military Personnel to streamline government network services that manage CONUS military installations
  • Acted as liaison between multiple departments within the installation
  • Data compilation with statistical analysis and submitted detail reports with suggested courses of action
  • Met challenging quotas for productivity and accuracy of work
  • Performed clerical tasks for senior team members.
  • Maintained quality assurance procedure documentation.

ARC Subject Matter Expert

SOSi
Fort Huachuca, Arizona
05.2016 - 11.2017
  • Prepared subject matter documentation and disseminated for internal and external use
  • Broadened individuals' foundational knowledge and advanced principles and techniques with training
  • Worked one on one with other analysts providing customer service to government and military personnel
  • Created and dispatched Request and Restoration tickets for multiple departments.
  • Identified key performance indicators and guided team members on refining procedures to improve outcomes.

Engineering Technician

ManTech
Fort Huachuca, AZ
10.2015 - 12.2015
  • Carried out successful research, including collecting, analyzing and reporting on data
  • Resolved production and quality challenges through development and implementation of improvement initiatives
  • Supplied production data to field operators, technicians, engineers and supervisors which was used in the creation and productions of devices used in combat environments
  • Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions
  • Operated and maintained military vehicles and maintained operator logs, forms and records in accordance with company policies and regulations.

Education

Associate of Science - Mortuary Science

Dallas Institute of Funeral Service
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07-2025

Skills

  • SECRET Security Clearance: Inactive
  • Customer Service
  • Office Administration
  • Multi-Line Phone Systems
  • Professional Networking
  • Document Preparation
  • Excellent Communication
  • Computer Skills
  • Data Analysis

Certification

  • F1 ITIL
  • Certified Crematory Operator

References

References available upon request.

Timeline

Network Division Assistant

SOSi
11.2017 - 02.2019

ARC Subject Matter Expert

SOSi
05.2016 - 11.2017

Engineering Technician

ManTech
10.2015 - 12.2015

Associate of Science - Mortuary Science

Dallas Institute of Funeral Service

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Kayla Holmes