Kayla Holmes
Atlanta,GA
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Atlanta, GA
09.2022 - Current
- Answer inbound calls relating to tax related issues
- Provide taxpayers with efficient information in regards to their taxes or general questions
- Apply administrative and technical skills to process requests
- Highly trained in tax and and financial related issues
- Take over 25 calls per day
Assistant Manager
Papa Johns
Stone Mountain, GA
07.2020 - 06.2021
- Answered 15 calls per shift to assist with customer questions and concerns
- Cleaned entire store thoroughly upon closing
- Recruited and trained new employees to meet job requirements
- Recognized by upper management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently
Sports Management Intern
Shorter University Athletics
Rome, GA
08.2018 - 05.2020
- Assigned 15 players workout and nutritional plans
- Evaluated individual and team business performance and identified opportunities for improvement
- Created numerous practice plans for the team and individual workouts
- Created a list of the players strengths/Weaknesses and impact they have on the game of basketball
Education
Bachelor of Business Administration -
Shorter University
Rome, GA05-2020
Associate of Science - Sports And Fitness Management
South Georgia Technical College
Americus, GA05-2018
Skills
- Strong interpersonal skills via telephone and in person
- Can adapt to any situation and environment
- Courteous Demeanor
- Inbound and Outbound Calling
- High-Energy Attitude
Accomplishments
- Participated in shorter women’s basketball camps x2
- Team captain x2
- GPA 3.4
Timeline
Customer Service Representative
Internal Revenue Service, IRS
09.2022 - Current
Assistant Manager
Papa Johns
07.2020 - 06.2021
Sports Management Intern
Shorter University Athletics
08.2018 - 05.2020
Bachelor of Business Administration -
Shorter University
Associate of Science - Sports And Fitness Management
South Georgia Technical College