Kayla Hooks
Delaware,OH
Summary
Compassionate and dedicated future licensed practical nurse committed to providing safe, patient-centered care while promoting patient comfort, dignity, and well-being. I bring a strong foundation in nursing knowledge, direct patient care, and effective communication, with a genuine passion for helping others. Demonstrating a strong work ethic, dependability, and dedication to personal and professional growth, with a history of consistent employment beginning at age 14. Skilled at building trusting relationships with patients and collaborating with healthcare team members to support positive patient outcomes. Committed to delivering compassionate, respectful, and high-quality nursing care to every patient. Throughout the years working in childcare and never hesitating to help someone who needed me if I could. I knew nursing was for me. I’m ready provide the best care for those who need it.
Overview
1
1
Certification
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Certified Medical Assistant
Ohiohealth -Pediatric Physicians
Delaware, Ohio
11.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answer phones, scheduling patients, and faxing paperwork.
- Resolved referral issues with providers, payers, and internal care staff.
- Tracked prior authorization requests and followed up on pending approvals.
- Organized fax, phone, and message workflows for daily referral processing.
- Answered questions and resolved concerns raised by both patients and specialists.
- Checking patients in and out
- Maintaining and stocking exam rooms
- Gathering procedure supplies for providers
- Collaborating with team for best workflow and patient care
- Help scheduling diagnostic imaging for patients
- Collecting cultures and sending out for further testing
- Swabbing patients for strep, Covid, and the flu
- Administering vaccines
- Providing formula samples for patients per provider
- Checking the schedule for the next week and make any changes needed for accurate care at appointment
CCMA-Externship
Impact Health and Wellness
Westerville, Ohio
09.2024 - 10.2024
- Document medical data in patients charts, facilitating accurate records
- Prepare and maintain treatment rooms
- Scheduling patient appointments
- Guide patients to exam rooms to obtain medical information, vitals, weight and height
- Checking patients in and out
- Collaborating with coworkers to complete tasks
- Observation of providers
- Stocking supplies
- Administration of injections for weightloss
Patient Service Representative
Solis Mammography
Columbus, Ohio
02.2024 - 09.2024
- Verified patients insurance
- Scheduling next exam or diagnostic imaging
- Counseled and assisted patients with processing of available payment plans
- Comfort patients by providing throughly answers questions
- Checking patients in and out
- Guiding patients to the changing room
- Developing positive relationships with patients by providing courteous care
- Communication amongst physician offices for proper exam orders
Education
Licensed Practical Nurse - Nursing
American Institute of Alternative Medicine
Columbus, OH 01.2025 - 09.2026
Medical Assistant - Medical Assisting
Fortis College
Columbus, OH 10.2023 - 10.2024
Rutherford B Hayes Highschool
Delaware, OHCosmetologist - Cosmetology
Delaware Area Career Center
Delaware, OH 08.2015 - 05.2019
Skills
CPR/BLS
Medication Administration
Adaptability
Caring and Compassionate
Customer Service
XRay positioning
- Immunization administration
- Patient education
Insertion and Removal of catheter
Insertion and removal of NG tube
Phlebotomy/Venipuncture
- Safety compliance
Certification
- CPR/BLS
- Certified Medical Assistant
- Cosmetologist
Timeline
Licensed Practical Nurse - Nursing
American Institute of Alternative Medicine
01.2025 - 09.2026
Certified Medical Assistant
Ohiohealth -Pediatric Physicians
11.2024 - Current
CCMA-Externship
Impact Health and Wellness
09.2024 - 10.2024
Patient Service Representative
Solis Mammography
02.2024 - 09.2024
Medical Assistant - Medical Assisting
Fortis College
10.2023 - 10.2024
Cosmetologist - Cosmetology
Delaware Area Career Center
08.2015 - 05.2019
Rutherford B Hayes Highschool