Kayla Hornacek
15053 Hametown Rd.,OH
Summary
Dynamic and results-oriented professional with a proven track record at Cleveland Clinic Akron General, adept in problem-solving and maintaining attention to detail. Excelled in roles requiring strong communication skills and a positive attitude, significantly enhancing customer satisfaction. Highly-motivated employee with the desire to take on new challenges, consistently meeting goals and exceeding expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nutrition Assistant
Cleveland Clinic Akron General
Akron, OH
09.2024 - Current
- Maintained a clean and organized work area while preparing meals according to dietary plans.
- Assisted patients with specific foods to meet medical restrictions.
- Reviewed patient food allergies, calculated diet and restricted food choices from menu.
- Guided individuals in food selection, preparation or menu planning based upon nutritional needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Caterer
Word of Mouth BBQ
Doylestown, OH
06.2020 - Current
- Monitored food preparation times in order to deliver hot meals on time.
- Kept track of all costs associated with each event in order to stay within budget parameters.
- Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered events.
- Managed inventory of catering equipment, including chafing dishes, serving utensils, and linens.
- Processed payments received from customers promptly, using POS systems.
Shift Leader
Planet Fitness
Wadsworth, OH
04.2022 - 08.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Handled escalated customer concerns and emergencies in the absence of a manager or supervisor.
- Assisted in training new employees on shift operations with online training.
- Maintained a positive working relationship with fellow staff and management.
Receptionist
Four Seasons Tax Service
Norton, OH
11.2018 - 04.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with the company's policy.
- Provided administrative support to tax preparers, including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled and confirmed appointments.
Education
Associate of Science - Nutrition
University of Cincinnati
Cincinnati, OH05-2025
High School Diploma -
Chippewa Jr./Sr. High School
Doylestown, OH05-2022
Skills
- Strong verbal and written communication
- Goal setting and tracking
- Problem solving
- Positive attitude
- POS system operation
- Time management abilities
- Attention to Detail
Certification
ServSafe, CERT # 7145698
References
References available upon request.
Timeline
Nutrition Assistant
Cleveland Clinic Akron General
09.2024 - Current
Shift Leader
Planet Fitness
04.2022 - 08.2024
Caterer
Word of Mouth BBQ
06.2020 - Current
Receptionist
Four Seasons Tax Service
11.2018 - 04.2022
ServSafe, CERT # 7145698
Associate of Science - Nutrition
University of Cincinnati
High School Diploma -
Chippewa Jr./Sr. High School
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