Kayla Houston
Monroe,NC
Summary
Dynamic Sales and Marketing Associate with a proven record of exceeding sales quotas by 120% and boosting brand awareness by 30% at Optim Marketing. Skilled in customer relationship management, campaign coordination, and problem-solving, with a strong ability to foster lasting client relationships that drive growth and retention.
Overview
3
3
years of professional experience
Work History
Sales and Marketing Associate
Optim Marketing
02.2025 - Current
- Exceeded monthly sales goals by achieving 120%+ of quota through lead generation, presentations, and client follow-ups.
- Grew brand awareness by 30% by coordinating social media campaigns, email outreach, and community promotions.
- Improved client retention by 15% through personalized service and ongoing relationship management.
- Secured 15+ new client accounts by identifying prospects and tailoring product solutions to meet needs.
- Conducted market research and competitor analysis to identify trends and customer needs, leading to more targeted campaigns and a 10% boost in conversion rates.
Customer Service Representative
Prime Panther Properties
03.2023 - 02.2025
- Delivered exceptional front-line support to tenants and property owners by responding to inquiries, resolving issues, and ensuring satisfaction.
- Handled high call volumes with professionalism, managing leasing questions, rent payments, and service requests efficiently.
- Increased customer satisfaction scores by implementing follow-up calls and personalized support strategies.
- Improved tenant retention by 15% by providing timely updates on maintenance requests and offering proactive communication.
- Coordinated with maintenance and leasing teams to ensure repairs and tenant needs were addressed within 24–48 hours.
Education
Associate of Applied Science - Business Administration
South Piedmont Community College
Monroe, NC05-2027
High School Diploma -
Monroe High School
Monroe, NC06-2025
Skills
- Communication
- Problem Solving
- Customer Relationship Management
- Team Collaboration
- Adaptability
- Time Management
- Sales & Lead Generation
- Marketing Campaign Coordination
- Salesforce
- Data Entry & Record Management
- Microsoft Office Suite
- Social Media & Email Marketing Tools
Timeline
Sales and Marketing Associate
Optim Marketing
02.2025 - Current
Customer Service Representative
Prime Panther Properties
03.2023 - 02.2025
Associate of Applied Science - Business Administration
South Piedmont Community College
High School Diploma -
Monroe High School
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