Kayla Hubbard
Administrative Assistant
Jacksonville,FL
Summary
Dynamic Administrative Assistant with a proven track record at Evergreen Health, excelling in office management and customer service. Skilled in data entry and adept at fostering professional relationships, I streamlined processes to enhance efficiency and improve client satisfaction. Committed to maintaining confidentiality while supporting executive teams and optimizing workflows.
Overview
9
9
years of professional experience
Work History
Office Administrative Assistant
Evergreen Health
03.2022 - 05.2025
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Administrative Assistant
Virtual Admin Co.
02.2019 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Customer Service Administrative Assistant
Homeworks Solutions
08.2016 - 01.2019
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
Diploma
A Philip Randolph
Jacksonville, FL06.2010
Skills
Office administration
Administrative support
Data entry
Computer skills
Microsoft Excel
Clerical support
Problem-solving
Customer service
Computer proficiency
Appointment scheduling
Office management
Customer and client relations
Verbal communication
Documentation and reporting
Timeline
Office Administrative Assistant
Evergreen Health
03.2022 - 05.2025
Administrative Assistant
Virtual Admin Co.
02.2019 - 02.2022
Customer Service Administrative Assistant
Homeworks Solutions
08.2016 - 01.2019
Diploma
A Philip Randolph