Hi, I’m
Kayla Iqbal
Minneapolis,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
years of professional experience
Work History
Milan Laser Hair Removal, Minneapolis, MN
Clinical Sales Manager
06.2022 - 05.2023
Job overview
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Bare It All Esthetics, West Saint Paul, MN
Esthetician
01.2020 - 12.2022
Job overview
- Built positive client relationships and guided clients through treatments.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
Waxing the City, Woodbury, MN
Cerologist and Trainer
03.2014 - 01.2020
Job overview
- Provided personalized care to make clients feel comfortable.
- Maintained relationships with over 100 return clients and handled scheduling.
- Trained other estheticians and cosmetologist in advanced techniques at corporate headquarters
- Discussed procedures and educated clients on waxing lifestyle
- Assisted with new employee onboarding and transitioning into taking clients
- Conducted skill assessments for annual reviews of each employee
- Scheduled appointments and maintained and updated appointment calendars.
Macy's, Fargo, ND
Beauty Consultant
10.2011 - 03.2014
Job overview
- Recommended appropriate products to meet customers' individual needs.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Handled appointment booking, canceling and rescheduling.
Target, Fargo, ND, ND
Merchandising Associate
05.2008 - 10.2011
Job overview
- Communicated and coordinated planogram execution with store management.
- Printed labels and tags for for-sale merchandise.
- Built product displays and placed appropriate signage for merchandise.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Monitored stock to maintain sufficient quantity of featured product.
Education
Josef's School of Hair Design Inc
02.2012
Skills
- Customer retention
- Computer skills
- Customer service
- Retail Sales
- Upselling
- Front Desk
- POS
- Communication Skills
- Guest Services
- Leadership
- Sales
- Product Demos
- Detail-Oriented
- Sales Quota Management
Licenses
Esthetician License , February 2012
Timeline
Clinical Sales Manager
Milan Laser Hair Removal
06.2022 - 05.2023
Esthetician
Bare It All Esthetics
01.2020 - 12.2022
Cerologist and Trainer
Waxing the City
03.2014 - 01.2020
Beauty Consultant
Macy's
10.2011 - 03.2014
Merchandising Associate
Target
05.2008 - 10.2011
Josef's School of Hair Design Inc
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