Kayla James
Virginia Beach,VA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic, committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
3
3
years of professional experience
Work History
Dispatcher
Bridger Towing
04.2023 - Current
- Managing drivers' schedules and routes
- Scheduling when and where cars need to be picked up and delivered
- Providing estimates of time details to customers
- Reviewing logs of the drivers daily
- Documenting all calls, routes and times for pickups and deliveries
- Completing paperwork related to tows, such as invoices and other expenses preformed during call
- Handling customer complaints and inquiries
- Negotiating rates and delivery time lines.
Server
Murphy's Irish Pub
03.2023 - 07.2023
- Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the specialties of the day; answering food preparation questions
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc
Server
Quemar Wood-fired Cocina
03.2022 - 10.2022
- Delivering a memorable dining experience by resolving all customer issues promptly
- Served food and beverages promptly with focused attention to customer needs.
Social Media Representative
Vector Marketing
06.2020 - 07.2021
- I worked multiple positions for this company, a social media recruiter, a sales representative and assistant
- My fourth week on the job I was number one in the region for recruiting
- I would assist others around the office as well as scheduling calendar coordinating appointments for my manager
- Managed relationships with third-party vendors and suppliers to facilitate prompt delivery of services.
Education
Associate's Degree - Psychology
Tidewater Community College
Virginia Beach, VA10.2023
High school diploma -
Landstown High School
Virginia Beach, VA04.2020
Skills
- Social Media Management (1 year)
- Customer Service (2 years)
- Customer service (2 years)
- Serving (2 years)
- Schedule Coordination
- Database Maintenance
- Customer Relationship Management
- Verbal and Written Communication
- Word Processing
- Time Management
- Team Collaboration
Timeline
Dispatcher
Bridger Towing
04.2023 - Current
Server
Murphy's Irish Pub
03.2023 - 07.2023
Server
Quemar Wood-fired Cocina
03.2022 - 10.2022
Social Media Representative
Vector Marketing
06.2020 - 07.2021
Associate's Degree - Psychology
Tidewater Community College
High school diploma -
Landstown High School
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